Sectigo SSL Certificate Reviews

This is the first time I have ever complained about a company online but this time I just needed to let people know. I could write a book on these incompetent bozos but I have lost so much time dealing with their lack of support, knowledge and customer service I am going to make this as short as possible. We ordered an SSL certificate for a customer and a renewal cert for our company. We have been renewing this SSL certificate for nine years and now and this time they could not verify us. Basically they were so messed up that a full week later I still did not have my SSL certificate renewal. Because of that, our SSL went down and of course lost business. We finally had to go to another provider. We ordered and were validated right away. We had a new SSL certificate in hand and installed within just a couple of hours. On live chat Comodo told me that my issue had been escalated to a higher department. When I asked for the ticket number they couldn't produce it because of “technical issues”. After two lost support tickets, eight (long) live chats we were finally directed to an email address where we could get our money back. After a few days, they refunded our money back alright, but back into our reseller account! I have to say that we finally did get it credited back to our credit card, but weeks later. After all of the confusion we noticed that they canceled both of the SSL certs on the order instead of just the one that we never received so of course we had to go to another SSL provider for this certificate as well. I didn't even bother with asking why, I just wanted away from them. Unbelievable…..

it took days to finally realise i have ht certificate, no one told me what to do with it and ive only jhust found out how to use it

Salesman kept calling but I didn't bite. Comodo deal kept getting better an better after each call so I eventually bought. BIG MISTAKE! He took my money and Comodo could not get the EV SSL to work after 3 days! Kept saying: "awaiting validation" even after I gave them all the docs and info they requested. I tried all avenues of support and essentially nobody knew what to do and had to resort to escalating my issues to the validation dept. I do not recommend Comodo! They lure people in with their free services then slam the you know what out of you if you want any of their paid services.

I have just purchased a Wildcard certificate from Comodo. I initially called them to ask a few questions and we changed some e-mails, they answered in the same day which was very prompt and thorough in detail. We went on to discuss different payment options and whether Comodo could provide a Pro Forma Invoice so my company could arrange a payment to be setup. Without hesitation Comodo arranged for this to be done without any complaints, even when amendments were needed within the initial invoice this was corrected and sent out without any hesitation. Once the payment was initiated we finally we made the request for the certificate, with the common name mydomain.com and submitted to Comodo, I forgot the most important item the wildcard character (*). The guys in Comodo got in-touch and requested a new CSR to be generated, once this was provided to them they accepted the request, again with no problem or issues. Some days later my company finally make the payment and immediately COMODO send us the wildcard certificate, but it didn't work. A message appeared saying that "private key don't match with the certificate", again no problem. I called them and the guys at Comodo suggested we generate a new CSR with a new private key, which I subsequently did and submitted, after 5 minutes of submitting the new CSR I received the new certificate, everything OK, working properly. My account manager was Nilesh Patel, nice guy, very prompt and efficient service. Overall a nice company to work with, I was treated with a personal touch which I a rarity these days.

After issuing Secorio certificates for more than 2 months my opinion is that though the website is not the most intuitive the personal service is very good. They response fast and they response all our needs.

Comodo is easily the worst I've worked with so far. Their customer support is pretty much unresponsive. The responses we receive are in broken English and unclear. They definitely do not care about their customers. Look elsewhere for your Extended verification cert.

Took "advantage" of one of the many confusing special offers for SSL. It's taken days to get a response, and they really don't care. Forget it, a waste of time and money.

Ordered the free 90 day trial and it went through immediately. Was using a free SSL before but it's browser compatibility was poor. COMODO works on every browser I've tried apart from Blackberry. Even works on iPhone, Android etc...

It's been almost 2 weeks and they still won't issue my cert. The emails from their staff have numerous grammatical mistakes making them difficult to understand. The refuse to answer the questions I've asked them and they only send out one email every 24 hours. I provided my articles of incorporation and other documents with in an hour of paying for my cert. and I am still jumping through their hoops. I won't be surprised a bit if they demand a pint of my blood.

Comodo refused issuance of an Authenticode code-signing certificate. The only reason quoted was a non-E911 -compliant company phone number (Google Voice, SkypeIn, jConnect, etc.) for order verification "callbacks". No other means of order validation were offered by Comodo. Comodo vetting/support e-mail messages were brief, uninformative one-liners, featured frequent misspellings and lack of punctuation, were not even signed with a human first name, nor included any contact information. Not recommended. Switched to GlobalSign.