Sectigo SSL Certificate Reviews

This is the first time I have ever complained about a company online but this time I just needed to let people know. I could write a book on these incompetent bozos but I have lost so much time dealing with their lack of support, knowledge and customer service I am going to make this as short as possible. We ordered an SSL certificate for a customer and a renewal cert for our company. We have been renewing this SSL certificate for nine years and now and this time they could not verify us. Basically they were so messed up that a full week later I still did not have my SSL certificate renewal. Because of that, our SSL went down and of course lost business. We finally had to go to another provider. We ordered and were validated right away. We had a new SSL certificate in hand and installed within just a couple of hours. On live chat Comodo told me that my issue had been escalated to a higher department. When I asked for the ticket number they couldn't produce it because of “technical issues”. After two lost support tickets, eight (long) live chats we were finally directed to an email address where we could get our money back. After a few days, they refunded our money back alright, but back into our reseller account! I have to say that we finally did get it credited back to our credit card, but weeks later. After all of the confusion we noticed that they canceled both of the SSL certs on the order instead of just the one that we never received so of course we had to go to another SSL provider for this certificate as well. I didn't even bother with asking why, I just wanted away from them. Unbelievable…..