Sectigo SSL Certificate Reviews

I generally don't get annoyed enough with poor service to write reviews about companies, but I thought this was a notably bad experience and was worth venting a bit. I have basically 3 sources of contention with the potato heads at Comodo: 1) There's a complete disconnect between Authorize.net and Comodo -- Authorize.net offers a substantial reseller discount of Comodo certs, but neither company will service your call if there are problems with the registration process. They both refer you to the other company for help ... and they're all idiots. :( * Wasted 1.5 hrs at this step (this was the easy part) 2) Comodo happily charges your credit card right away, but is neither clear about the additional documentation they need, nor what those docs should establish. If I at least knew what they wanted to validate, I might have been able to collect and provide that in short order. Instead, I'm scanning articles of incorporation, bank statements, phone bills, lease agreements, and undoing my private domain registration for them. * Wasted 2 hrs of back and fourth with their India-based customer support trying to figure out what it is that they really want from me. And they still want more. Do they want my first born? The deed to my house? Maybe they want my 6th grade transcripts? 3) Phone support at least seemed to be state-side, but they don't know what's going on either. I thought I could cut a few hours of email churn by chatting with them on the phone, but the phone guy's request was incomplete as well. * Wasted another 30 mins here. So, I'm now in for 4 hrs and ~$150 and still no SSL cert. I'll give these clowns another day to ponder the universe and then I'm going to stop payment on my credit card for their charge and try someone else. Btw, for the sslshopper.com admin ... I'd have liked to give them a lower rating than 1-star but I couldn't. I was thinking there should be at least a no-star option but even better might be a negative-star series.? Plus, what is a negative star but a blackhole ... seems appropriate given the soul crushing, time sucking vortex that is Comodo. This analogy could be taken further, but I'll stop. Admin Edit: Thanks for the feedback Robert. I have enabled an overall rating of 0 on the site and adjusted your review accordingly. Sorry that you're having such a bad experience.

If you select europe in the "Select your region"-dropdown the currency changes to euro, but it is the same amount, which effectively makes your product 42% (with todays rates) more expensive. This is in no way described in their site. I get this answer (after a long dialog): "We have had a static currency rate for many years regardless of the exchange rates at the time. You can however purchase in any currency that you wish if it would it more cost effective."

The 'support' is handled by the rudest most obnoxious people I have ever delt with in my life. They have no idea what they are talking about and like to give you one liners like "give me the order number", "wait" which as a customer makes me feel warm and fuzzy. Upon emailing them I get a ONE LINE email back saying "email blahblah@comodo.com" and that was IT. No explanation as to why or what was going on. Completely useless. I am going to go with someone who knows how to traeat a customer and not waste my time with this bunch of cowboys.

Ordered the free SSL trial and it arrived very quickly and worked, ordered the essential SSL and it arived just as quickly and worked too. The web order system told me exactly what information it needed (which I was unsure of initially) and was clear and concise. Excellent system

I got an e-mail from COMODO telling me my cert. was about to expire. I called them twice, no answer, and left them voice messages, asking to call me back. Nothing happened. I e-mailed them several times, urging them to renew my certificate: No response!!! My certificate expired and just imagine the amount of phone calls I got from OWA users. Thanks for nothing, COMODO!

There was little to no instruction or guidance through the entire validation process (which I still have not completed). They apparently needed various documents but completely failed to communicate which docment's they needed. I would send them one document and then I wouldn't hear back from them. Little did I know they were waiting for more documents. Each time I got no response I had to call THEM to figure out what they wanted. It was frustrating and inefficient, totally unnecessary, and I DON'T RECOMMEND you use them. Spend the extra money and go somewhere else!

I have purchased quite a few certificates from Comodo, mostly in the form of their InstantSSL certificate. In my experience their tech support has always been responsive and helpful. The only downside is that their certificates, while included in every browser's Trusted Root store, are not single root certificates, which can lead to extra complexity when deploying to certain appliances and especially mobile devices. Having to install their root certificate on a bunch of smartphones can be very time consuming.

These guys are terrible. They won't let you make a purchase that doesn't run through their extremely unstable JavaScript/ActiveX solution. Their "automated" purchase system doesn't work with IE7; I had to download Mozilla. Their instructions are unclear, at best. When I finally was notified that my certificate was available, I get a vague email with a link. I click on the link and get this stupid message that says "Your personal certificate has been installed" with no indication of /where/ it has been installed. It's not a personal certificate. After a complete search of my computer there is no evidence that the certificate was installed anywhere. Best of all: there's no way to contact technical support without a user name and password... which they won't give. Basically: everything that could go wrong has. They've taken my money and delivered absolutely nothing but frustration and heartache in return. It will cost you less, get you a certificate sooner, and probably not put you in contact with nearly as much red tape to form your own certificate authority and get it recognized as a root CA. Do not use Comodo; I can't imagine worse service.