Sectigo SSL Certificate Reviews

Purchasing is easy. Purchased a code signing certificate. After 3-4 days waiting i called to see what was taking so long. Glad i did. There was an issue with some contact information used to verify so the issue was stalled and nobody was resolving it. Customer support was hard to find appropriate contact... bounced around, dropped calls while on hold, Submitted for a refund manually (took a long time to figure out how to do this), and called customer support to do the same. There is no direct way to track or know with any confidence that a refund is likely to happen. There are other suppliers that provide significantly better service.

Fausta Diaz helped us to finish the order, we just upload the CSR and they send us the certification quickly.

A great experience with Comodo, i'll repeat

Our account manager, Fausta Diaz, makes the SSL process extremely easy. She's very personable and always positive with a can do attitude. We are very happy that she's our account manager.

I dread having to order these as the verification process is slow and fraught with trouble. Those with a heart condition need not apply. If you didn't know that Comodo was the number one certificate authority in the world, you wouldn't believe it from the verification process. Poorly worded and unhelpful email responses that look like spam or a general lack of a timely response, it feels like they intentionally make the entire process difficult. There's always at least one problem. This year it was that they were unable to issue a certificate to the address we supplied in the paperwork for the previous 2 years. As it happens, for the past 2 years they changed the address themselves, but we hadn't realised. Before that, it was because I was named as the Certificate Requester working for an agency on behalf of the Certificate Approver/Signer, which despite being a common scenario and working previously, apparently caused unnecessary complication in the verification process. Essentially because the receptionist and said company couldn't verify that I worked there (I don't, that's why I'm named as the certificate requester with a different address and phone number in the paperwork). We were advised not to use the paper-based method and instead to use the online link and essentially pretend to be both requester, approver and signer. Even if you do provide all of the correct names and contact numbers in the documentation, they somehow manage to mangle them and/or associate the wrong person with the wrong numbers. Then there's the nightmare of trying to arrange a callback. If you don't work in the same office as the person they need to call and don't have a GPS tracker on them, it could be weeks before this happens. It's like waiting for planets to align, except without the certainty that they eventually will. You give them a time to call and have no idea if they actually did or not (sometimes not, maybe sometimes in a different timezone) and you spend your hours trying to get two people to talk to each other. If there's a receptionist involved at the target company, you can all but forget the idea. With OV certificates, there's an automated call to the "main business number". Now, unless you are a 1 or 2 person company, it's likely that an actual conversation needs to be had with an operator who can direct the call. We've had this issue previously, where only an automated call could be used. Then you need to explain to the receptionist what is happening (who probably thinks you are scamming them) and to get the target person to call back with a confirmation code. If the business isn't listed on Dun and Bradstreet (D&B) or there are incorrect details, you may as well give up immediately and go for a DV certificate, because you're not going to get verified even if you show them 20 other business directory listings with the correct details. The only way this process can work smoothly is if a) you are the Certificate Requester, Approver and Signer all in one b) you are the only contact at the company c) you have a single company registration number and address d) your single phone number and address is listed in D&B under your company registration number e) the address and phone number are directly associated with you f) your are very lucky. Deviate from that, and the process gets exponentially more complicated. Enter Mary Feliciano. This year (after a couple of unfortunately last resort Twitter outbursts) we have been fortunate to receive assistance from Mary, who genuinely seems like the only person at Comodo who cares, can takes ownership of a problem, is able to act and think independently, use common sense and actually make the process bearable. I hope to communicate with Mary in future, to ensure the verification process runs smoothly. Thank you Mary!

Mary has always been extremely helpful getting our EV certs issued quickly, even when our internal folks keep changing the SANs on the fly :)

Mary is very friendly and helpful and she processes our EV certificates as quickly as possible. If one slips through the cracks, she is there to assist. This product is easy to use and is self-service for our community.

After 3 weeks of I will sate "Horrible" support, I was in touch with a god send in Mary Feliciano who took care of me in 30 minutes while I stayed on the phone. she is most definitely what Comodo needs on their support staff. very caring, insightful, great customer facing individual. if it weren't for her we could have lost a high profile client of ours. for the rest of support. I would think a class provided by Mary is in line for you all to understand how to help a client. Mary as stated previously you are a GOD SEND. Comodo is lucky to have you and so was I!!!!

I was having problems renewing my SSL certificate and was really frustrated with the process. Ms Tia Smith from Comodo took the time to call me and walk me through the renewal process and it took over half an hour to untangle the mess I had made. I have to give her credit because I was very frustrated and angry in the beginning but she was unfailingly polite and helpful to the end. Thank you, Ms Smith! Will use again.

We constantly have to come to Comodo, more specifically our Account Manager Fausta Diaz, with our hair on fire and an expired cert. She always goes above and beyond by walking us through the renewal process and helps us expedite it, when truly it is our fault! Amazing job Fausta! Give this woman a raise!! Thanks!