StartCom SSL Certificate Reviews

StartCom is an certificate authority that sells SSL certificates. StartCom was established in 2004, and is headquartered in Eilat, Israel. It is well-known for offering free SSL certificates that are domain-validated and supported in most newer web browsers.

StartCom's Average Rating
4.42 (352 Total Reviews)

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The StartCom SSL certificate reviews listed below will help you determine whether StartCom is a good company to buy SSL certificates from. The reviews have been verified to be from real StartCom customers.

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Showing review 1 to 10 of 352 | Next | Last

Gary Edmonson
Painful from start to finish
August 1, 2015 Permalink
Overall Rating:
Product Purchased: Several different products
Support: They are okay
Interface: Difficult to use
Issuance Speed: After several days

This company seems great on the surface and the business model they operate on (pay for the effort required by them) is truly amazing and I can't believe it hasn't been adopted before. This is what lured me in. However their website requires a major overhaul to make it more intuitive. The security (i.e. lack of username/password to login) is a nice touch. Most tasks lack any feedback (i.e. is it loading or is it stuck?). Their document upload facility is terrible and doesn't allow for the removal of documents accidentally uploaded. It also seems that once they have your personal data (including company accounts if you get to organisation validation) that you won't see it again and it is lost to the abyss with no way of removing it. If you decide you don't wish to use this company down the line then basically, tough luck - they have your data and refuse to dispose of it. They hide behind a rule they are governed by, which in my opinion they completely misinterpreted. Their customer service ranks between very friendly to just downright rude and obnoxious. One representative in particular, Yael Luft, appears to have mastered the art of one sentence replies that neither help or offer any guidance, they don't even answer the original question in most cases. That said a few of the representatives were very helpful, although they too also seemed to only want to deal with one point at a time. If all you want is a class 1 certificate this is the place to look. After all this service is free and from experience relatively straight forward and easy. Anything more and be prepared for a very long, painful and overly thorough process. For organisation validation we provided bank statements, company registrations, trademarks, incorporation documents, VAT receipts and even invoices from landlords (for the offices, to prove our address) and bills from our communications provider. This wasn't enough and we had to pay a lawyer (who has never met us before) to sign a piece of paper that basically confirmed the aforementioned evidence was real. Most of this evidence can easily be viewed online through government websites or other registered bodies, but apparently this wasn't enough. All in all, this company has the right idea - it's just executed in a bad way. Their pricing model is the way SSL needs to be. The approval and verification process, which is obviously very important, requires a lot of improvement. Their website equally is a long way behind it's competitors, but does show a lot of promise.
Nancy
Very helpfull after I mashed up
July 28, 2015 Permalink
Overall Rating:
Product Purchased: Class 1 Free
Support: They are excellent!
Interface: Very easy
Issuance Speed: Immediately

I had to renew Firefox and had a problem with re-installing my certificates. The support reacted immediately and was very friendly. Thanks a lot. :-)
Trev
Nice Job StartSSL!!!
July 27, 2015 Permalink
Overall Rating:
Product Purchased: Class 2 Organization Multiple Domains
Support: They are excellent!
Interface: Very easy
Issuance Speed: Less than an hour

Super fast issuance - great service. Have had nothing but positive experiences from them.
Andrey
Excellent support
June 21, 2015 Permalink
Overall Rating:
Product Purchased: Class 2 Identity Multiple Domains
Support: They are excellent!
Interface: Very easy
Issuance Speed: After a few hours

A bit difficult test, but everything works fine. And it works great support.
Claudio Guiotto
ok for zimbra mail servers
June 12, 2015 Permalink
Overall Rating:
Product Purchased: Class 1 Free
Support: I'm not sure
Interface: Very easy
Issuance Speed: Immediately
Website: https://mail.thor.it
Organization: torri software di guiotto claudio

i needed ssl certificate to access mail server from Google Apps. Creation of a web certification was easy and after verification with www.sslshopper.com I 've deployed in my zimbra mail server via CLI. Everything is fine at least for now. I hope will be fine also next year when I will have to renew. StartCom claim to be free.
Martin Fuchs
doing it better is nearly impossible...
June 5, 2015 Permalink
Overall Rating:
Product Purchased: Class 2 Verified Organization Wildcard
Support: They are excellent!
Interface: Very easy
Issuance Speed: Immediately

Everything i do at work and at home what has to do with SSL i do with StartSSL. I never had any issues and contact always was friendly and helpful. Compared to other CAs i rate it much better !
Dam
Very affordable certs, reactive support
May 22, 2015 Permalink
Overall Rating:
Product Purchased: Class 2 Verified Identity Wildcard
Support: They are excellent!
Interface: Very easy
Issuance Speed: Immediately

Very low prices (you pay for your identity validation, then you can edit as many certs as you want, including wildcards). Very reactive and helpful support staff. Recommended.
Mark
Very Happy with StarCom
May 15, 2015 Permalink
Overall Rating:
Product Purchased: Class 1 Free
Support: They are excellent!
Interface: A little confusing
Issuance Speed: Immediately

Overall, very happy. Love the Class 1 Free cert for my site. As a first-time customer, I found the interface a bit confusing at first, but now I know my way around, no problem. Had a minor glitch with my private key, but the StarCom support reps (especially Eddy) stuck with me and we got the problem resolved - excellent customer service, very fast response time. I would highly recommend StarCom!
Nate Davis
Best and easiest way to get started with SSL Certificates!
May 11, 2015 Permalink
Overall Rating:
Product Purchased: Class 1 Free
Support: They are excellent!
Interface: Very easy
Issuance Speed: Less than an hour

I have been using StartSSL for a little over a year. They have been more than helpful on the multiple occasions that I have had to contact them regarding something that I missed. Although the instructions can be a little daunting at first, it's really quite easy once you get the hang of it. Between there support documents and customer service, this is a TOP RATED company. Thanks!
Robin Vermeirsch
The right price
May 11, 2015 Permalink
Overall Rating:
Product Purchased: Class 2 Identity Multiple Domains
Support: They are excellent!
Interface: A little confusing
Issuance Speed: Less than an hour

This is the only CA that has a decent pricing. I don't get why anybody would like to use something else that costs 20 times more and offers the same or worse service. Just use this one

Showing review 1 to 10 of 352 | Next | Last