Sectigo SSL Certificate Reviews

I recently renewed our certificate. I took over the responsibility from the person who did it previously, so this is my first time using your site. Your renewal process is incredibly confusing with no real guidance given to the user. The only saving grace in the experience was Felicity Hernandez who was amazing. She was knowledgeable, helpful and responsive. She was able to walk me through the different pieces and patient when I had to get information from other people. She was the best part about my time with you and really the only reason I gave the rating as high as a 3. I'm not entirely certain when the certificate actually changed because it went to my predecessor first. And the emails weren't very clear on what specifically they were, but one of them was an invoice and when I logged in to check on my page it looks like the certificate was issued on Friday.