GoDaddy SSL Certificate Reviews

I've requested a certificate as expected through their web-interface. I've received a confirmation e-mail, telling me that they've sent an e-mail to the contact, which was listed in my WHOIS record @contactprivacy.com What happens then, is that contactprivacy.com responds with instructions how to get in contact with me... which is the whole idea behind this. Apparently there is no human involvement @godaddy.com and their robots simply ignored that response, but did not tell me. After a few days, my certificate request was denied. I've called them the next day, and the guy on the hotline was totally clueless. After explaining the contactprivacy.com approach he told me that I would have to turn off the privacy service in order for them to be able to issue a certificate. I thanked him and asked them to refund my money. I am waiting for my money to be refunded. Godaddy should be upfront about that information (no privacy services permitted), and not let people hang in there for a few days with a false sense of hope.

I have experiences from other ssl cert. issuers, and I for instance still remember that I waited almost 3 days for an answer from Geotrust, or the product I received was not the one I had ordered, or people did not answer my questions in their answers. How about some other SSL issuers that did not get back to me at all. Anyway, even though my purchase was of a quite little amount, I received proper support from GoDaddy supporters - less than 30 minutes in 1 case, and less than 2 hours in another. I appreciate this a lot. And I guess I know where to shop next time.

I have ordered my Deluxe SSL Cert. from Germany. First, they had some problems verifying our Corporation (sent in our excerpt from the commercial register in GERMAN language! we didn't translate it, but would have done so by request!), so they want to check our VAT-ID in the European Commission Taxation and Customs database. BUT: this database does not feature addresses for German companies as our Country does not provide address records for data security reasons. So you can verify if the VAT-ID is valid, but you don't get an address record. So I've called our Federal Tax Office in Germany and requested the data by Fax. After submitting these docs, we got approved. I am very satisfied with GoDaddy.com - the price of the certs. is very low - and I didn't have to use an official translation office for ordering! Next, I want to purchase a Code Signing Cert. and I am sure I will buy it at GoDaddy.com!

After submiting my CSR, the system didn't show any response for about 12 hours, after that, I'v got an e-mail from godaddy with 4 alternative methods to verify my domain. As simple and easy as adding a .html page to my root page with the code they gave, as hard as adding a CNAME to my domain with the code they gave me. passing throw letters sent via e-mail, fax and postal service.. NOTHING WORKED After 3 or 4 days, I'v got an e-mail from support telling me that as the e-mail shown on the Whois DB was not the same as the one i gave them, there was nothing they could do, and asked me to follow (again) every alternative. The e-mail was the same registered in NIC Mexico (The manage the information on the WhoIS DB for mexican domains) But... NIC Mexico, for security reasons... does not display the e-mail adress in the Whois DB. So... I had to change my name registered with NIC Mexico, so they could update the Whois DB. In the Last Name field, I just wrote: E-Mail: my_e-mail_adress@kuvrio.com.mx After this, I'v sent the CSR Again and in less than 20 minutes, I've goto my Certificate. About the other alternative methods... none of ther worked. So if you have an international domain registered with a registar that does not show your e-mail adress in the WhoIS DB, just Write as your last name E-Mail: -your email adress-

Getting the cert was like pulling teeth. Several calls to support that always resulted in "we were just going to call you" Sure you were. Waiting on hold for 20 to 30 minutes and when you did get someone they gave you a hard time. STAY AWAY FROM GO DADDY. After this cert is up they couldn't give me one for free.

I chose GoDaddy because of how cheap they are and because I don't need a fully validated certificate. I ordered it on a weekend so, rather than being issued in a few minutes, it was issued in 8-9 hours. Other than that, the process was pretty simple and satisfactory.

Go Daddy's certificates are cheap, but for anyone who expects clients other than recent Microsoft browsers, they aren't the way to go. A moment in Google will reveal that current versions of neither Firefox nor Safari supports Go Daddy certificates without additional "intermediate" certificates. Additionally, a set of intermediate certificates even need to be installed on the IIS side, so not even the server-side is as straight-forward as it could be. Worse, at least one of our customers associates "Go Daddy" more with chauvinistic Super Bowl ads than security. Very embarrassing. Spend a few bucks more at RapidSSL or one of the more reputable providers - Go Daddy isn't worth the savings.