Sectigo SSL Certificate Reviews

My experience was a mixed bag, the customer service rep Martin was good, he helped expedite the process and guided me well enough. The overall experience with Sectigo was probably 2/5. I have been in touch with customer service reps 4 times in the last week to solve my issue and finally did in the last chat. They keep using the phrase "your case has been escalated", but it seems it's just as a placebo to make it seem like they are expediting it. I had raised 2 separate support tickets excluding the 4 chats, but never received and feedback on them just an email acknowledging the case was created.

Aaron who was the support representative on chat was very helpful and helped me sort the issue I had in fraction of a second. Thumbs up and cheers to such kind of talented support people, who can get down to business straight and solve the requirement without waste of time.

SUSAN from validation provided me with quality service

I had tried for three days to understand all I needed to do to get my Positive SSL. I had one long chat or phone call after another and pretty much just heard "technical jargon" I knew nothing about. I was completely frustrated because even after following instructions nothing happened and no one was really all that helpful to help me figure out what I was doing wrong. They just kept repeating instructions to me that, frankly, kept me lost and confused. I actually thought, "I am getting what I pay for with this customer service and technical team." Very poor experience. However, today I logged on and chatted with EMMA who took care of me and issued the dcv in seconds as though it was just sitting there ready to be sent to me (it had never been emailed --- was not in spam or anywhere). Because of EMMA I will try this again in a year. I am still not pleased with the customer service experience I have had up to this point but, honestly, she saved the day, and my attitude. Thank you, EMMA! If I can get her help next year, I will! Thank you, EMMA. You should get a raise :)

I have no experience in using the code signing certificate but with the help of their tech support, i was able to get the file i needed for my app. special thanks to Scott!

Thanks Martin (Support Guy) For your kindly support.. Much Appreciated..

After a bump in the process i was able to reach out for help via the chat widget. The agent solved my problem quickly and professionally

I got Philip from the support, he was amazing, communicated the current issue with my validation process and it went super smooth, he was kind and a great person, i am glad he answered my request via live chat. Overall the validation process took 3 Hours after sending the Validation papers and fixing the issue took 2 minutes with Philip. Thanks you, for real, you probably saved my degree and a whole year of work !

Felicity H. did in 5 minutes what took several calls. Those calls, all went to voicemail.

Needed an EV SSL for our new domain & company name. We ran into some issues as we had just changed our company name & domain but Russell from the Validation department helped us via chat and phone and walked us through everything we needed to get done. Thanks again!