GoDaddy SSL Certificate Reviews

We have used Verisign (back in 1999) incredibly expensive and bureaucrat. We then switched to Comodo, was fine through a reseller but renewing this year did not come through in time in spite of promise that EV cert was fully validated and would be finally generated a day before the previous one expired. Ordered godaddy cert after our Comodo cert ran out, at 2am Arazona time. Very Very stressed because Comodo/Instant SSL do not have 24hr support. The actual total time from GoDaddy Order to Certificate issue 1hr 25 minutes. Could have been about 50 minutes if we had been able to turn the validation email around quicker. Godaddy have a delay of up to 1 hour before your cert order shows up. Extra stress checking various browsers and call to support to find out why no process for getting cert. Order finally showed up, then another delay before you can submit the cert of up to 1 hour. This a little thing that you need to respond to an email to your domain name. (PANIC we registered the domain in 1999 no idea of the email). Checked and it goes to our support box, but no mail in support. Checked our CRM database that logs all incoming email, email showed up. It had gone into Junk mail. Responded to validation email godaddy cert issued a few minutes later. The actual total time from GoDaddy Order to Certificate issue 1hr 25 minutes Deployed to all our web, email and other servers, with usual intermediate cert pain, but reasonable instructions. For comparison, prior to ordering GoDaddy, I placed a 2nd order to Comodo for a non EV cert. The login to comodo is a nightmare it does not work with firefox and the interface his horrible. However since I had already been through it once, was able to figure out how to get into the 2nd order after a while, and up load our certificate request. It then went into validating. Send a further urgent support request to comodo about the fact we had placed a 2nd order. No response, live chat on instant ssl (said there was a user at the other end but window just closed with IE, Firefox and Chrome), phone said office closed. At this point ordered another cert from godaddy. The Comodo wildcard cert has now showed up 11 hours after the order and we are going to have to try and get a refund on both Comodo Certificates. Price comparison Comodo total Spent 2 year EV Multidomain ( £ 1,425.02 with tax) 5 year wildcard (£ 2,612.33 >> £3,069.49 with tax) Godaddy 5 year wildcard (£ 575.44) We will get charged more since it is in dollars and this is GoDaddies view of the exchange rate rather than our banks/card company. We always go for the maximum length because even a reissue is a complete pain. Our level of hatred towards the certificate companies is normally at this point in time. Very Very high. Godaddy have been easily the least bad experience we have had in the last 10 years. I have not been through the EV process with GoDaddy, but expect it would be the normal nightmare. Still is it a lot less pain than an IPO which takes 3/6 months of verification vs a couple of days for an EV certificate. Godaddy saved us from a further 8hrs with out a valid certificate after the comodo certificate expired despite their promise to get the cert delivered to us 24hrs before expiry, after days of stupid delays. Comodo did not even validate that we were using the cert with our domain name, and they still took forever. PS Versign also did not validate that we were using the cert with our domain name. So our feeling having used Verisign, Comodo/InstantSSL and Godaddy is that Godaddy do a better job of verification are about 1/5 to 1/20th the price and whilst the process could be improved. They have the best customer support (it exists!) not difficult to beat the others. So got to give them top marks since the are so much better than the rest, but lots they could improve.