GoDaddy SSL Certificate Reviews

I have had several problems with Godaddy's SSL lately, the last one dropping out of the blue which is very serious. It has knocked out 30 (THIRTY) websites in our organization out of commission. I only found this out by accident yesterday when one of the my trusted websites that hasn't been touched for a long time wasn't working while I was doing a presentation on it; I got "Certificate Revoked" message on three different browsers, plus two others while incognito, and on my cellphone also. Sure enough on Godaddy's SSL certificate details it said revoked, highlighted red letters yet Godaddy's Support said that it wasn't the case and then all of a sudden while on the phone with them it turned green and their support instructed me to give it a week for them to fix it. Revoked for no reason - 30 websites down in the meantime while waiting in limbo. Godaddy's support just blames their system as being old -- very poor excuse for a customer paying top dollar for it and expects it to be working. Using SSLLABS.com to test Godaddy's SSL, it rates Godaddy as an "F" for their SSL issued to garcinia-mangostana.com that handles these 29 other websites which are currently down because of SSL problems. With Godaddy, if they can't blame you,,, you will get a different B.S. excuse everytime you call with a problem! My only recourse for now is to Re-key this SSL and hopefully this reset will take care of this problem while wasting another 72 hours for it to propagate throughout the internet.

Prompt Service Provided By Godaddy Team, and Tech Support Team.

We are using multiple SSL Certificates from GoDaddy, SSL Shopper is extremely helpful in any regards related to Secure Socket Layer (Server Certificates)

Our business domain stopped working over a week ago as the certificate expired. GoDaddy has updated the one on {ourdomain}.com, and the certificate is correctly listing both the domain and the `www` host as alias. But it fails to appear on www.{ourdomain}.com, which is still using the old certificate. We have spent many hours with their support, which insists that this is not a problem at all, as the `www` hosts redirects to the domain name. The only problem with that is that browsers will validate the cert before the re-direct, an issue multiple GoDaddy support members completely refuse to acknowledge. Both this site and OpenSSL easily show the problem, but it's continuously being dismissed as irrelevant.

you can buy standard SSL from godaddy, but not any other advanced ones. Everyone, please note EV, wildcard etc requires extensible & horrible verification process. Your patience limit will be tested. Even if you sent them all the requested ID proof, attested letter, org registration number etc your certificate won't be issued. They will keep on sending previous mails asking you to send them again. Below is an example mail; but unfortunately we cannot accept them as they are currently. The documents must be printed out, screenshots cannot be accepted. ----- Even after repeatedly asking what's he intending after the work currently, they sent the same mail. Secondly we have not sent any screenshots. For all, don't use godaddy for advanced certificates.

I have my site down for more than a day because of them. They revoked my certificate without telling me and the new certificate never got installed in my server i have moved to new provider. They charge high but their tech at backend is bad. DO NOT use them especially if if u r having multiple certificates. They cant handle that.

I have multiple sites. I have spent over 60 hours with Godaddy customer support on 10 ssl certificates. I paid hundreds of dollars and still get no support just wanting me to buy more or different certificates than they sold me the first time. I've been with Godaddy nearly 10 years. Makes no difference. I am very surprised as usually they have been great. I don't know what happened with SSL. I wouldn't recommend them for that.

Our interaction with GoDaddy was extremely helpful. The hosting entity of our client did not clarify the necessary steps for obtaining a CSR from the host server, Copying and Pasting that CSR into the GoDaddy CSR Validation tool then after validating the CSR, going back to grab the private key from the newly created CSR and simply pasting that private key information into the private key SSL portal for uploading. As a result of GoDaddy tech support, they took a monumental tennis match between themselves and the host of our client and reduced it down to its lowest denominator and we successfully loaded the SSL into place for our client. Now was that so hard?

At this moment, we are satisfied with the service.

I've been a huge fan of GoDaddy for domain services and until SHA256 certs became mandantory, SSL certs as well. We used GoDaddy for our wildcard domain SSL cert and it turns out that the root servers are not included in the Java KeyStore. To make matters MUCH worse, the certificate chain seems to include a root server, a 1st level intermediate server and a 2nd level intermediate server. The root server and 1st level intermediate server have _identical_ subjects meaning same CN, OU O etc... This seems to make loading the SHA256 cert chain servers into the Java KeyStore impossible from my attempts and that of a support vendor. To get cert to authenticate, needed to move the SSL resolution onto our load balancer. Seems crazy that chain servers are named identical and that after all this time issuing SHA256 certs, they are still not included by default in the Java KeyStore values. If we run into any more issues like this, we'll be forced to get our SSL cert from an alternate source. From forums, GoDaddy has known about this issue a long time already.