GoDaddy SSL Certificate Reviews

The technical support is atrocious, we sent them tons of information and they kept asking for more. Waste of time! Go with DigiCert and save your time, money, and sanity!

Hi, I would like to file a formal complaint against GoDaddy.com Here is the reason below: On September 18, 2018 – I purchased an EV SSL from GoDaddy and I have submitted all necessary documents for business validation. I have gone through this process for at least 3 times in a row. At the end I didn’t get the certificate. Their system automatically denies my application since their validation team took so much time in the validation which usually takes 7days from competitors. They told me they weren’t able to contact our local agencies here which are also not my fault. On December 25, 2018 I decided to have my refund, to my surprise they were telling me I can’t have my refund due to their “out of policy refund’. They are forcing me to have a GoDaddy credit refund or in-store credit refund minus the month’s run out from September until today. How can I not have a refund for a product (EV-SSL) that I have never able to use and wasn’t issued to me? Please help I have tried to contact them for this issued twice already.

worst service - always need to rekey - its not like standrd ssl - once set up never need to set up - guy from godaddy chat support even doesnt response every time ask support just then f**** want to sell their premium service and support or send you some tutorial URL

We had GoDaddy SSL for one of our sites and GoDaddy decided to revoke our certificate without letting us know. They did notify us until after the fact via email... Ironically on a Friday afternoon. Ok, no big deal, so downloaded and installed the updated cert, updated the root auth. Turns out Safari did not like this change. I reached out to support after clearing the cache and resetting Safari. That was a useless phone call. After a couple hours of messing around, we decided to go with a Digicert SSL cert. Problem solved. We will not be using GoDaddy going forward. We have used them for various hosting needs, SSL and domain stuff. We will start migrating to other services as services expire. We were a loyal customer.

I got the Standard SSL at a very low rate of just about 10-12 dollars but at the time of renewal they asked for more than 60 dollars and they never guided me that I can use self-signed SSL also for Free. Moreover, GoDaddy could not explain the difference between Fresh and Renewed SSL Certificated. When I came to know about the fact there is no difference in Fresh SSL and Renewed SSL I got refunded my Renewal Charges and activated Fresh Certificated Purchased from some other CA just for $7 (Seven Dollars) only. I am a senior citizen and retired banker having developed my website at CIBIL Consultants myself and I can install any SSL within minutes.

Google Chrome is still not showing andMozilla shows Padlock but with caution Triangle in Yellow color. Secured Green address bar with my website.

This was as easy as it gets. I called, they did it, they told me what to look for, voila, I'm secure within the hour.

My site was fine and then ordered an SSL. It didn't install properly and my website was down for 18 hours. Their support ticket just said it was my plugins causing the issue but the plugins folder had been renamed. They never responded and told me what was happening.

I know we all have to do the horrible and make the switch to SSL/Https. I have done it a few times and it looks like godaddy made an easier means to do so. Don't fall for it. It is just a new money model for godaddy. I talked with near 10 different techs (all of whom provide non identifying names -Dave, Paul, Mike and so on-) following their instructions to my grief. Following SLL techs advice will absolutely lead to expense, pain and humiliation. Their instructions will break your sites. The techs are trained to then take advantage of your confusion, a confusion they contribute to by a MESS of contradictory instructions. Good Luck if you make the mistake of thinking past experience means that Godaddy will take care of you. No longer true. Please share around when you find someone who actually knows what they are doing about SSL.

Site is very easy to use. Only one things I don't like about godaddy is that renewal cost are too high.