Entrust SSL Certificate Reviews

Let me start by saying when I called the support line I was in a mild panic because our certificate that we are currently use expires in a couple days. I called the support and Issa Zaid took my call. I explained to him I had been working on this for a couple days and I could not get it the keystore to work. I had asked Issa if I could share my screen instead of emailing the errors back and forth and he had me sharing my screen immediately. He had me show him exactly what I was doing and he saw what I was doing wrong. Instead of trying to work on what I had he said lets start fresh from the beginning. He sent me every command I needed through the webinars text window and within 15 minutes he had resolved the issue and waited until I had installed the certificates into the jar file and then waited till I completely tested the application with the new jar file before we closed the webinar. He saved me a ton of time and aggravation. Issa I just want to say GREAT job and thank you very much!