Entrust SSL Certificate Reviews

After dealing with Entrust for 10 years we went back to them to get two new SSL Certificates for a different website. Ordered one on Friday March 6th for $159 and went back to order the other one 1 business day later, Monday March 9th. The price had gone up to $229. When I inquired about this 144% price increase I was told "On our website it does state that prices can change at anytime...With regards to competitive pricing your will see that Entrust is still very competitive." Hmmm, interesting way to deal with a customer after 10 years of trading with them...and now coming back for 2 more :o( After 3 business days I still didn't have my Certificate notwithstanding the fact that I had faxed them the required documents on the 2nd Day...and now they wanted proof that our phone number belonged to us, and required a phone company bill (we host our own VoIP phone system...no phone company bill available), or a Directory Assistance operator to verify it, or an Online phone directory listing...non of which are available for a privately hosted VoIP phone system. So I shopped them...and I found DigiCert. I saw their pricing for the same product (well, almost the same...it was actually better than what Entrust was offering) was $144. I chatted with them, then talked to them on the phone. VERY helpful making suggestions on various products...so I ordered both SSL Certificates from DigiCert in about 4 minutes (the DigiCert site is amazingly easy to navigate, and auto fills from your certreq making things that much easier). I received their email listing the required documentation, which I faxed right over to them. From start to finish...DigiCert completed the process in 2 hours 22 minutes and I had my SSL Certificates !!! Now that is what I call the union of unsurpassed service coupled with fair pricing...Entrust should take lessons from DigiCert.