DigiCert SSL Certificate Reviews

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Recently we found ourselves in the unfortunate situation of requiring a re-issue of our code sign certificate This came about when we inadvertently exceeded the password retries on our token and where unable to “Unlock” it This is the prime reason we are expressing our disappointment with DigiCert It appears that whilst DigiCert supplied the token (which we would normally have to pay for but due to a previous stuff up we did not) , it is NOT supported to the extent that should a person find they need to unlock it DigiCert are unable to assist. In affect we where supplied with a product which contains within it the seed of a significant issue which has cost us $1000 in lost time and inconvenience. Had we been able to utilise the function which is part of the properties of the token, that being the ability to unlock it should the password retires be exceeded, we would not be penning this email nor would we have suffered the delays and cost associated with re-issue of our certificate. Suppling product which is not suited to function ,is at best dishonest and at worst, in Australia criminal. During the process of re-issue of our certificate we suffered through delays, poor communication and advice as to a fix, and then ultimately we were ignored when we asked for an ETA of when we could expect our re-issued certificate to be available. I personally wasted time on follow-up calls which only then produced a result , some 3-4 days after we asked for a re-issue And to add insult to the injury, I was assured that a senior DigiCert supervisor would be in contact to discuss the issues I had raised. Need I add that this never happened. If this is what is described as the best support in the industry , then Digicert has a vastly inflated view of itself and its support service.

It's nice and easy to use tool. I am satisfied to this provider , easy to follow instructions on how make own SSL .

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O certificado não funcionou no site. Fiz os ajustes recomendados pela UOl e Digicert. Pelas ajusstes feitos meu site está fora do ar. No suporte da DigiCert. Cada atendente passava informações diferentes. Diante do ocorrido comigo, o SSL da Digicert não presta. estou com o site fora do ar graças a este SSL Digicert.

You will pass the seven circles of hell to get certificate. Process of getting certificate is mixed. I'm tech specialist and in process of getting certificate, (after money was deposited!!!!!!), i was asked for business things - verifying organisation details. No way on service to do it, i connected with support and they said they ll send email to our CFO and then I need to connect them again. After it they started to ask about organisation details again. Why don't they asked all info in one email, why i need to spend all day running between support and my colleagues to get a simple certificate? Chat support is also departure of hell, very slow, answering on question you don't ask them about and just wasting your time

I had an issue with one of the providers but the onsite chat "Jasen" helped me sort it out. Thank you!

certificate register & domain protection and secure for all database.

Have been using digicert since we started the website in 2016.. works great and bought it through scala hosting and they helped with everything regarding the installation

DigiCert customer service is very good. They did a good job addressing our recent question on our existing SSL certificate and assisted us in purchasing additional certificates for other projects that our company is working on. The price of their add-on certificates was reasonable and we appreciate the time their team spent helping us through the process.