GlobalSign SSL Certificate Reviews

It took just a few days to get our EV certificate. There was some confusion beacsue the generic email says they will send you a token but they don't send you one if they have ever sent you one in the past. Overall it was a painless experience. But the real topic of my review is about their tech support. I was at work at 7pm Pacific time. And they had a chat representative window. I was suprised it worked. It said to wait up to 10 minutes, but Kam was there to help me in just 2. He walked me through the process. Figured out some of my mistakes. and held my hand unitl it all worked. It was so much better doing it that way. Because I would pass one step and immediately fail on the next step and he would point to the next solution. That is so much better than sending an email and waiting 16 hours for a reply. But it wasn't all great support. I do think that some of their guides on how to use the code signing certificcates could use some work. Like how about a guide for signing a C# app (they only have guides for Java and signing on Windows XP). They just assume you know how to do it on Windows 10 for standard Windows apps. The version for Java was close, but to the correct answer, but didn't address what would happen if you get this or that common error. For example I had a password error (using the wrong one - my fault) but the error it gave was something like "load failure". Kam knew what that meant, but the web page didn't offer any assistance for what that meant. Of course, typing the password wrong was my fault in the first place, but a perfect web page would address the fact that a password mistake gave an obsure error. Same with the fact that I needed to run CMD "as administrator". If you get the error "can't create signed jar file" that means you need to run it as admin. It would have been nice if that had been in the web page. I figured it out quick on my own but a prefect page would have had it there. I also had some hit and miss tech support when using email tech support. I would ask a very detailed question, referring to a specific web page, and exactly where the instructions on that page failed. Then they would send me an email back with a generic response telling me to go to the same page I referenced. It went on that way a few times and then I got response form someone else that was very helpful on the third and that guy seemed to actually read the entire thread and gave me all I wanted to know and more. So I guess email was kind of hit and miss.