Thawte SSL Certificate Reviews

Thawte is a large certificate authority, owned by VeriSign, that sells SSL certificate products. Thawte was established in 1995 (sold to VeriSign in 1999), and is headquartered in Cape Town, South Africa.

Thawte - Click to visit
Visit Thawte

Popular Sites That Use Thawte SSL Certificates

The Thawte SSL certificate reviews listed below will help you determine whether Thawte is a good company to buy SSL certificates from. The reviews have been verified to be from real Thawte customers.

If you want to compare Thawte SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from Thawte, please post a Thawte SSL review to let others know what to expect.

To the right, you can view popular websites that use Thawte and see what people are saying about Thawte on Twitter.

Thawte's Average Rating
1.21 (28 Total Reviews)

notepad Write A Review!

Thawte SSL Certificates

Compare all Thawte SSL Certificates

Showing comments 1 to 10 of 28 | Next | Last
Maxim Masiutin
Review
Worst customer support ever
Tue April 02, 2013
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Website: https://www.ritlabs.com/
Organization: Ritlabs S.R.L.

It took 25 days to communicate with Thawte support personell to request proforma invoice. Additionally, their web interface didn't allow to modify or cancel the order. So I couldn't prolong the certificate while an for which I couldn't get the proforma invoice was hanging. So I finally switched from Thawte to CheapSSLs https://www.cheapssls.com/ at 1/10th of the price.
Jim Johnston
Review
I like working with these folks
Tue February 12, 2013
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Over the past 2 years I have requested/renewed several hundred certificates. They are always easy to install and work with all of our applications. The reporting is top notch and customer service, when I need it, is always available.
Robert Boice
Review
SSL Simplified!
Fri August 10, 2012
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour
Website: https://www.midamericafirearms.com
Organization: Robert Boice Personal Security

I've ordered many SSL certs from Thawte over the years. Each time the experience is excellent. Very easy to install on both Linux- and Windows-based web servers.
Zoe
Review
Crap in SSL form
Tue April 10, 2012
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Less than an hour

Don't use Thawte. I refunded the ssl within 4 hours of purchase. Yes, it's that bad. Glad I dodged a bullet with this one.
Partha
Review
Be careful before installing Thwate SSL
Mon March 19, 2012
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

It will give enormous amount of issues -
-will not work with different version of IE
-Will have issues in running the site in Safari
-will have expensive supports
and if you take the certificate from the reseller (who are any way unresponsive and unreliable) shall not respond as well
ken
Review
Thawte Useless With Regards to Refunds
Wed August 31, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

Whatever you do dont make a mistake and order the wrong item as trying to get a refund is like trying to climb 300000 stairs with no legs. Have my bank trying to reverse the transaction after trying for 4 weeks to get a refund.
DE
Review
Terrible Customer Service
Tue June 21, 2011
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Terrible customer service/support. No proactive thinking. Terrible followup. WHOIS privacy settings on so Thawte doesn't send confirmation email They also don't send email advising of the issue. Just leave as pending until the customer contacts them. Avoid at all costs!
AF
Review
Standard cert issuance slow? Try an EV!
Tue May 24, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate with EV
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I requested two EVs for different organisations. Both took a fortnight. This was not due to any problems with validation, simply that they would not progress anything except by repeatedly prompting them via the dreadful chat app (they appear to just switch this off sometimes when they're too busy). One cert only got issued two days before expiry of its predecessor. The worrying thing is that to finally expedite it they didn't actually get in touch with the designated authorised person as they claim is necessary, just spoke to a member of staff on reception. Not good.

Dear Webmaster, you need an extra item ‘Several Weeks’ in the time to issue drop down for reviews of Thawte!
Ian O
Review
Huge Price! Awful Service! 4 Days and still waiting
Thu May 19, 2011
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Organization: King Alfred's School

All I wanted to do was renew our Wildcard SSL Certificate. Just renew it.

It's now week two. Yes WEEK TWO, not day two.
I was told I had to have an enterprise account, so I said OK. This took a day to sort out. A DAY!

Then I was told I needed to make a false purchase of 30 "Credits" worth of SSL Wildcard credits? I have no idea why. This was to authorise me as an enterprise customer.

Then I needed to use theses credits to "buy" the certificate. We wanted one to cover three servers. Yes they charge by the server, even though it's a wildcard SSL certificate.

£2,700 later. I couldn't do it, as their web interface says I have to purchase licensing for a minimum of five servers. So I email them back and a they say do it for five and they will make the adjustments.

This took about a week to get through. In the mean time they have no UK bank account so we had to pay in dollars. We don't have a company credit card so we had to send someone to the bank in person to make the transfer.

All this has taken 10 emails and 12 days. We still have no certificate, and they have our money.

The enterprise account page says that processing takes 2 days or less. It has been four since I was even able to make the order on their page.

Also they couldn't give us an invoice with the actual order number on it, so I don't know if that's gonna bounce back from our Finance department.
Mathias
Review
Supreme
Thu April 07, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a few hours

I bought Thawte certificate over the www.hostica.eu website. The certificates are cheaper and the support is the best. I can only recommend it!!
Showing comments 1 to 10 of 28 | Next | Last

notepad Write a Review of Thawte

Please take a moment to share your knowledge about Thawte so that others can make the best educated decision when choosing which certificate authority to purchase from. Please make your review as detailed as possible. Read our review guidelines for more information. All fields are required (unless noted as optional).

You are not logged in. You can log in now, create an account, or fill out the form below to submit a review as an unregistered user.

Please use the review box to explain the responses you've given above. It's perfectly fine to be unsatisfied with a provider, but make sure you describe this to the other members of our website in a professional manner.
If you have trouble reading the code, click on the code itself to generate a new random code.
Enter anti-spam code shown above: