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Thawte SSL Certificate Reviews

Thawte is a large certificate authority, owned by VeriSign, that sells SSL certificate products. Thawte was established in 1995 (sold to VeriSign in 1999), and is headquartered in Cape Town, South Africa.

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The Thawte SSL certificate reviews listed below will help you determine whether Thawte is a good company to buy SSL certificates from. The reviews have been verified to be from real Thawte customers.

If you want to compare Thawte SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from Thawte, please post a Thawte SSL review to let others know what to expect.

To the right, you can view popular websites that use Thawte and see what people are saying about Thawte on Twitter.

Thawte's Average Rating
1.21 (14 Total Reviews)

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Thawte SSL Certificates

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Showing comments 1 to 10 of 14 | Next | Last
Ananda Kumar
Review
Very difficult to install
Tue August 10, 2010
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Less than an hour
Website: http://www.herbal-d.com
Organization: World IT Lab

Unless this certificate is offered by the host and you pay only after it is installed, you can go for it.

Else, never buy this certificate.
Daniel
Review
What a piece of junk company
Wed July 28, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

We paid (WHAT A MISTAKE) about $400 for a 5-year SSL cert, instead of getting it like we always do from Go Daddy. They changed some crap on their system that requires you to install some intermediate thing. This really isn't complicated: An SSL certificate for outlook web access. I've been trying to get someone on the phone for days. Issuing takes two business days. They promise to call, their chat is unavailable... long story short, a piece of junk company.
Alistair King
Review
Painful
Thu July 08, 2010
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a day

Painful is the only word to describe my 10 years of having to buy certs from Thawte.

- Slow and unhelpful support.

- a confusing website which hides information, and frequently simply wouldn't work.

for example: the old reseller site had drop down selectors for month and year, you'd have to use to see your certs. The year rolled over and you couldn't select the current year until about april-march, when they got around to fixing it. We continued to use them because there were all these promises of how the new reseller site would be so much better. It wasn't. It was the same thing tidied up a bit with many of the things we relied on removed. It was almost like they didn't want to do business with us and just wished we'd go away. So we did.

- continues to spam marketing emails to me althou I have unsubscribed and personally written to my "account manager" several times asking to be removed from lists.
Travis Smith
Review
Doesn't validate through the Safari browser
Thu June 24, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Less than an hour
Website: http://www.a1supplements.com
Organization: A1 Supplements, Inc.

I tried multiple times it vain to get Thawte to identify and diagnose problems with the Thawte 123 certificate on our site, even creating example videos and test pages to demonstrate the problem, but they were unwilling and unable to help me rectify the demonstrated validity failure. Finally, I discovered on my own that their certificate was invalid with Safari browser root certificates. I went with Digicert and I'm having no issues now, validating SSL in every browser.
Joel Snobohm
Review
Stay away from them
Mon April 19, 2010
Overall Rating:
Product Purchased: SGC SuperCert
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Thawte is the worst i have ever seen. Their service is next to none and their site is so bad i won't even start on it. Customer service i think is the biggest issue. They say they have 24 hours support but its not there. usually it takes days to get support and its slow and difficult to actually get anything done. They change things and don't inform people and their payment methods leaves a lot to be desired. Thawte really needs to pick up their act. They won't survive on being the biggest if they keep this up. Just look at all the reviews on the net if you google Thawte. Overhaul and redo everything from the bottom up and get some customer service and MAYBE it will work. I'm moving all my certs off Thawte...
Nick
Review
Terrible Customer Service
Tue April 13, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After several days

I've been waiting for over 2 weeks for a certificate renewal. Customer service is unresponsive, emails go into the ether, faxes get lost. Today I was sent an email to say my order would be cancelled in 48 hours because they didn't have all the documentation (which I've sent them multiple times).

I don't think I'll be using them again.
Roland
Review
Poor service
Fri March 19, 2010
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

6 days to get an IIS SLL which should take 10 mins. No response to queries for days, nobody online for support chat, no contact form Thawte after you submit a query on the site...

We will certainly look at moving our business to Comodo.
bFree
Review
The support does not help a lot...
Thu February 25, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

All notification mails from thawte are sent with
From: yourname@yourdomain.com
To: yourname@yourdomain.com

This is one of the most common patterns spam-blockers react on.
After several times of telling thawte i've given up, they do not accept the improvement to change the sender to something like noreply@thawte.com or so...
Tony
Review
Support needs work and education
Fri January 08, 2010
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately

Support tries to rush you through the process without providing much guidance.
I am currently on hold with Thawte support and have lots of time to write this review.
I have been placed on hold 3 times already and the call is over 32 minutes already.
All I am trying to do is move the certificate from one domain to another.This task must be way over the support persons head, because now I have been disconnected.
Jim
Review
OK as long as you don't need to call support
Fri November 20, 2009
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a day

Thawte SSL certificates work fine. There are no problems getting them issued or with popular browsers accepting them.

However, the Thawte support staff are terrible. Thawte is in the process of implementing a change to the seal/badge that they allow their Certificate Customers to show on their sites. I have received a number of duplicate emails from Thawte about this change even though I made the required changes on my site after receiving the first email. I have tried emailing and calling to have them stop sending the duplicate emails, but they say they can't do anything about it since the emails are automated. They won't even transfer me to the voice mail of someone in the department responsible for sending the emails. After arguing with the support rep about being transferred, I informed him that he had 3 choices: 1) Transfer me to the appropriate voice mail, 2) Transfer me to his supervisor or 3) I would be taking my business elsewhere. After this I was put on "indefinite" hold while the support rep tried to find someones voice mail to transfer me to. I guess I'll be taking by SSL Certificae business to company that isn't owned by Verisign.
Showing comments 1 to 10 of 14 | Next | Last

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