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Thawte SSL Certificate Reviews

Thawte is a large certificate authority, owned by VeriSign, that sells SSL certificate products. Thawte was established in 1995 (sold to VeriSign in 1999), and is headquartered in Cape Town, South Africa.

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The Thawte SSL certificate reviews listed below will help you determine whether Thawte is a good company to buy SSL certificates from. The reviews have been verified to be from real Thawte customers.

If you want to compare Thawte SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from Thawte, please post a Thawte SSL review to let others know what to expect.

To the right, you can view popular websites that use Thawte and see what people are saying about Thawte on Twitter.

Thawte's Average Rating
1.04 (23 Total Reviews)

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Thawte SSL Certificates

Compare all Thawte SSL Certificates

Showing comments 1 to 10 of 23 | Next | Last
ken
Review
Thawte Useless With Regards to Refunds
Wed August 31, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

Whatever you do dont make a mistake and order the wrong item as trying to get a refund is like trying to climb 300000 stairs with no legs. Have my bank trying to reverse the transaction after trying for 4 weeks to get a refund.
DE
Review
Terrible Customer Service
Tue June 21, 2011
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Terrible customer service/support. No proactive thinking. Terrible followup. WHOIS privacy settings on so Thawte doesn't send confirmation email They also don't send email advising of the issue. Just leave as pending until the customer contacts them. Avoid at all costs!
AF
Review
Standard cert issuance slow? Try an EV!
Tue May 24, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate with EV
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I requested two EVs for different organisations. Both took a fortnight. This was not due to any problems with validation, simply that they would not progress anything except by repeatedly prompting them via the dreadful chat app (they appear to just switch this off sometimes when they're too busy). One cert only got issued two days before expiry of its predecessor. The worrying thing is that to finally expedite it they didn't actually get in touch with the designated authorised person as they claim is necessary, just spoke to a member of staff on reception. Not good.

Dear Webmaster, you need an extra item ‘Several Weeks’ in the time to issue drop down for reviews of Thawte!
Ian O
Review
Huge Price! Awful Service! 4 Days and still waiting
Thu May 19, 2011
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Organization: King Alfred's School

All I wanted to do was renew our Wildcard SSL Certificate. Just renew it.

It's now week two. Yes WEEK TWO, not day two.
I was told I had to have an enterprise account, so I said OK. This took a day to sort out. A DAY!

Then I was told I needed to make a false purchase of 30 "Credits" worth of SSL Wildcard credits? I have no idea why. This was to authorise me as an enterprise customer.

Then I needed to use theses credits to "buy" the certificate. We wanted one to cover three servers. Yes they charge by the server, even though it's a wildcard SSL certificate.

£2,700 later. I couldn't do it, as their web interface says I have to purchase licensing for a minimum of five servers. So I email them back and a they say do it for five and they will make the adjustments.

This took about a week to get through. In the mean time they have no UK bank account so we had to pay in dollars. We don't have a company credit card so we had to send someone to the bank in person to make the transfer.

All this has taken 10 emails and 12 days. We still have no certificate, and they have our money.

The enterprise account page says that processing takes 2 days or less. It has been four since I was even able to make the order on their page.

Also they couldn't give us an invoice with the actual order number on it, so I don't know if that's gonna bounce back from our Finance department.
Mathias
Review
Supreme
Thu April 07, 2011
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a few hours

I bought Thawte certificate over the www.hostica.eu website. The certificates are cheaper and the support is the best. I can only recommend it!!
Joe Cheung
Review
No much support for SSL instation
Mon April 04, 2011
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

I buy this Thawte SSL from domain.com. Price is cheap USD$50 for 2 yrs. However, the sales is doing on domain.com. After buy it, it redirect to Thawte web page, the process is somehow difficult. And Thawte won't provide enough instruction. I was trapped on incorrect intramediate cert. It spend me 2 hr to solve it. I have to google around to find solution...
Omesie
Review
Waste of time and money
Wed January 26, 2011
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a day

If you are in need of a head-ache and 3 days of downtime, then by all means, feel free to use thawte.

They are the most inept people I have ever had to deal with. No phone support is pathetic and when you do try to call them, you get a stupid message playing back. We've changed our email addresses so that they can email us but still their certificate that should take 15 minutes to create took us over a day both times we renewed it. (there was an error on our part the first time) but after getting through to their tech support on chat, it happened within about half an hour.

Went to GoDaddy, finished everything I needed while on the phone to their support the whole time and all done within a day (which is what they promissed). Much cheaper and lasts 5 years.
M. Bademus
Review
Cert deemed inferior by security vendor
Mon November 01, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

Our Thawte certificate is causing us to fail a necessary compliance scan so we will need to remove it and purchase from another vendor. Although our cert is SHA1 it chains back to an MD5 root which causes the failure. Thawte support is extremely frustrating and unresponsive and I have had a case open for 10 days with no resolve. I will never purchase another cert from Thawte. I won't purchase from Verisign either since they own Thawte.
Adrian Wlker
Review
Certificate Renewal Problem
Mon September 27, 2010
Overall Rating:
Product Purchased: SSL Web Server Certificate
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a few hours
Website: http://www.reengineeringllc.com/
Organization: Reengineeering LLC

After 50 emails with Thawte support folks and 3-person days of work on our part, our attempt to renew our certificate has left us with a web site that only partly works.

Previously, we were able to easily renew our certificate every two years. The problem seems to be with the newly required intermediate certificates.
Ananda Kumar
Review
Very difficult to install
Tue August 10, 2010
Overall Rating:
Product Purchased: SSL123 Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Less than an hour
Website: http://www.herbal-d.com
Organization: World IT Lab

Unless this certificate is offered by the host and you pay only after it is installed, you can go for it.

Else, never buy this certificate.
Showing comments 1 to 10 of 23 | Next | Last

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