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GoDaddy SSL Certificate Reviews

GoDaddy is an SSL certificate authority that sells web hosting, domain names, SSL certificates, and other web services. GoDaddy was established in 1997, and is headquartered in Scottsdale, Arizona, USA.

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The GoDaddy SSL certificate reviews listed below will help you determine whether GoDaddy is a good company to buy SSL certificates from. The reviews have been verified to be from real GoDaddy customers.

If you want to compare GoDaddy SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from GoDaddy, please post a GoDaddy SSL review to let others know what to expect.

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GoDaddy's Average Rating
3.04 (23 Total Reviews)

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GoDaddy SSL Certificates

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Showing comments 1 to 10 of 23 | Next | Last
Kat
Review
You are on your own!
Sun February 28, 2010
Overall Rating:
Product Purchased: Standard SSL Wildcard
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

The support is terrible! I followed the instructions on the GoDaddy Web site but they were wrong and incomplete for Tomcat. The technical support is staffed with customer service agents. I called several times and got through fairly quickly but they are useless. Don't expect them to help you on anything technical. They put you on hold to research your question then just point you to the web based instructions.
Norman
Review
It IS possible to use DirectAdmin with Godaddy SSL Cert.
Thu February 11, 2010
Overall Rating:
Product Purchased: Standard SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately
Website: http://CakeCity.com
Organization: Cake City

CSR getting rejected? You set 2048 on DirectAdmin, but you get a 1024 CSR? Here is the fix: first set up a self signed cert with DirectAdmin using 2048. Then request your CSR for your godaddy cert. Suddenly your CSR will by 2048 like you need. Why? Bug in DirectAdmin.
Jason
Review
Don't Use them for EV SSL Certs
Tue February 09, 2010
Overall Rating:
Product Purchased: Premium (EV) Certificate
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I've used Godaddy before for standard SSL Certificates, and the automated processing works fine. For EV SSL Certificates, go elsewhere.

You must deal with them through Email. They will request documentation and then ask for it to be revised. When you submit the revised documents, they will say you did not submit the revised documents. It's absolutely frustrating! Granted, their prices are significantly lower than other certification authorities. But If I were not this close to having the certificate issued, I would just go somewhere else, and I'm still considering it regardless.
Ken Schwartz
Review
SSL Cert works great with Zimbra
Sun January 24, 2010
Overall Rating:
Product Purchased: Standard SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Organization: ALaS Consulting LLC

I just installed a GoDaddy SSL certificate on our Zimbra mail server. Very easy to install and it works great. I've tested accessing the site using all the popular browsers with no issues.
Robert
Review
Works Once YOU Figure It Out
Fri December 11, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day
Website: Internal Web site

After struggling for days, I finally got the certificate to work. It does work but getting there is difficult.

I am not an expert on SSL but I have used several self signed certificates before. I followed the instructions on the GoDaddy Web site but they were wrong and incomplete for Tomcat. The technical support is staffed with customer service agents. I called several times and got through fairly quickly but they are useless. Don't expect them to help you on anything technical. They put you on hold to research your question then just point you to the web based instructions. Note, there is a separate SSL technical support number. They are a little better than the main number but still just point you to the Web site.

So if you have the time and patience to figure it out on your own, I would recommend them based on the prices.
Steve
Review
GoDaddy SSL Certificate
Wed December 09, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately

I was a bit apprehensive at first but its worked out great for me.
Jeff
Review
Piece of Cake (almost)
Sun November 29, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: I'm not sure. I've never needed support.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately

I have used CACert before so I knew how to create keys, make request files and how to configure apache on linux to use the certificate. So after the ordering process when I went through the web site and submitted my CRT file I got an immediate response, via email, that my certificate was ready. I downloaded it and another file that I didn't recognize (gd_bundle.crt). I ignored the gd_bundle.crt and put my certificate on my webserver. It worked, but safari complained about the CA so I tried with firefox and it worked without complaint. I did some digging and found you have to install the gd_bundle.crt on the server as well; it provides intermediate CA. Once I had done that it worked in Safari as well (without the warning). Overall, once that part was done, everything worked like a breeze. I was up and running in about 20 minutes max.
Erik Herrera
Review
Never Again.
Tue October 27, 2009
Overall Rating:
Product Purchased: Premium (EV) Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Not knowing anything about the EV Certificate process, I went through GoDaddy since their sales department told me I qualified. I went for it, but what a terrible decision that was. During the validation process, GoDaddy telephone support was non-existent and they told me to communicate through their email ticket system. GoDaddy Response times during the validation process were 4-8 hours (even for yes/no questions). They kept adding additional requirements and hoops for me to jump through. Finally, after 5-6 days and $600 in getting them what they wanted, GoDaddy validation said I didn't qualify based on illegitimate criteria. After 5-6 days! I emailed several times for them to prove it to me and they couldn't. Competing agencies said they were wrong and that that they couldn't but that they wouldn't. They said they're argument was illegitimate.

That's when I canceled and went through someone else (DigiCert) who were very friendly and qualified me immediately after submitting all of my qualifying documents. Just a couple calls and some very friendly conversations. No painful ticket system, no tedious phone calls, no 5-6 day turnaround... just very simple, very speedy and very quick.

I'll never deal with GoDaddy for SSL certs again.
Gerd Rausch
Review
Unable to deal with contactprivacy.com
Fri October 16, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

I've requested a certificate as expected through their web-interface.
I've received a confirmation e-mail, telling me that they've sent an e-mail to the contact, which was listed in my WHOIS record @contactprivacy.com

What happens then, is that contactprivacy.com responds with instructions how to get in contact with me... which is the whole idea behind this.

Apparently there is no human involvement @godaddy.com and their robots simply ignored that response, but did not tell me.

After a few days, my certificate request was denied.

I've called them the next day, and the guy on the hotline was totally clueless.

After explaining the contactprivacy.com approach he told me that I would have to turn off the privacy service in order for them to be able to issue a certificate.

I thanked him and asked them to refund my money.
I am waiting for my money to be refunded.

Godaddy should be upfront about that information (no privacy services permitted), and not let people hang in there for a few days with a false sense of hope.
snacky
Review
Was skeptical, but I love GoDaddy.
Mon October 12, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: I'm not sure. I've never needed support.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

GoDaddy is the third CA I've tried. I also went through the ordering and configuring with the two that give free trials. GeoTrust and Comodo.

I initially wanted to buy a GeoTrust when the free period ran out. Mostly for the name. But then the link in the email from them lead to a dead end. And there were several confusing sites due to all the marketing and branding.

GoDaddy doesn't offer a free trial, but it was just $29, (or $13 if you search and find the right GoDaddy page). So I thought it was cheap enough to just give it a shot.

And the website and set up was fantastic. Easily the best of the three as far as intuitiveness and usability. I bought and installed two certs on Ubuntu + Apache. Worked fine right away.

The only negative: On their doc pages listing how to generate the cert requests, I found the text a bit sparse, and might not have given all the details. For example, it said to make sure that 2048 bits are used in the request. But it didn't say how to do this. And it turned out that 2048 bits are the default (at least on my Ubuntu system). So I had to read up on how to verify the contents of a cert. Not hard.
Showing comments 1 to 10 of 23 | Next | Last

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