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GoDaddy Certificate Authority Reviews

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GoDaddy is one of the major SSL certificate authorities. If you are interested to find out if GoDaddy is a good company to buy SSL certificates from, just read the reviews below from real GoDaddy customers.

If you want to compare SSL Certificates use our SSL Wizard. If you have bought a certificate from GoDaddy before, please post a GoDaddy review to let others know what to expect.

Average Rating: 2.9 (10 Total Reviews)

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Gary Hansen
Review
Re: GoDaddy Certificate Authority Reviews
Wed June 24, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Less than an hour

Have had 4 SSL certs with them for over 2 years, then they auto-renewed all them without my knowledge, took my money and didnt credit me to renew the certs. Now they don't want to know me and told me to pay for them again. Stay away.
Wolfgang Cubria
Review
HELL for Mexican Domains
Fri June 12, 2009
Overall Rating:
Product Purchased: Standard SSL
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days
Website: https://www.kuvrio.com.mx

After submiting my CSR, the system didn't show any response for about 12 hours, after that, I'v got an e-mail from godaddy with 4 alternative methods to verify my domain.

As simple and easy as adding a .html page to my root page with the code they gave, as hard as adding a CNAME to my domain with the code they gave me. passing throw letters sent via e-mail, fax and postal service..

NOTHING WORKED

After 3 or 4 days, I'v got an e-mail from support telling me that as the e-mail shown on the Whois DB was not the same as the one i gave them, there was nothing they could do, and asked me to follow (again) every alternative.

The e-mail was the same registered in NIC Mexico (The manage the information on the WhoIS DB for mexican domains)
But... NIC Mexico, for security reasons... does not display the e-mail adress in the Whois DB.

So...

I had to change my name registered with NIC Mexico, so they could update the Whois DB.

In the Last Name field, I just wrote:
E-Mail: my_e-mail_adress@kuvrio.com.mx

After this, I'v sent the CSR Again and in less than 20 minutes, I've goto my Certificate.

About the other alternative methods... none of ther worked.

So if you have an international domain registered with a registar that does not show your e-mail adress in the WhoIS DB, just Write as your last name E-Mail: -your email adress-
Bill
Review
Confused at first, but overall satisfied
Thu April 30, 2009
Overall Rating:
Product Purchased: Standard UC Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

I purchased the GoDaddy certs because of price. Getting it installed was difficult, but I attribute that to this being my first go at installing a cert into Exchange 2007. My issues were both at installing the intermediate cert and installing my cert. Both issues were my fault and not that of Godaddy. With the intermediate cert, I had trouble importing it because when I went to import it I would highlight the "Intermediate Certificate Authorities" then right click to import. This does not work... Just put your mouse over it then right click and it will work. Took me 3 hours to figure this out. My personal cert didn't work until I figured out that I was using the thumbprint of the self signed cert to enable instead of the Godaddy cert. Once I recognized that mistake, boom it all worked. Like I said, these were my issues and I will continue to use Godaddy because of price.
Dan
Review
Going Nowhere Daddy
Mon April 27, 2009
Overall Rating:
Product Purchased: Deluxe SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Getting the cert was like pulling teeth. Several calls to support that always resulted in "we were just going to call you" Sure you were. Waiting on hold for 20 to 30 minutes and when you did get someone they gave you a hard time. STAY AWAY FROM GO DADDY. After this cert is up they couldn't give me one for free.
Peter
Review
Cheap security
Fri January 23, 2009
Overall Rating:
Product Purchased: Standard SSL
Support:
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

The Godaddy website might be a little confusing, however they do offer the cheapest certificates around.

The review from 'Jay Miller' is incorrect; the intermediate certificates only needs to be installed server-side and Firefox/Opera/Whatever will happily accept the certificate by default.
Robert
Review
Quick and cheap. Hard to complain.
Mon December 08, 2008
Overall Rating:
Product Purchased: Standard SSL
Support:
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a few hours

I chose GoDaddy because of how cheap they are and because I don't need a fully validated certificate. I ordered it on a weekend so, rather than being issued in a few minutes, it was issued in 8-9 hours. Other than that, the process was pretty simple and satisfactory.
Brian Alexander
Review
Horrible
Tue August 19, 2008
Overall Rating:
Product Purchased: Standard SSL
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a day

Turn on Nascar, crack open a Budweiser, and visit godaddy.com. When you get there try not to be distracted by the all of the Nascar adds, special offers, GoDaddyGirls link, or other offensive clutter. Instead try to get down to the business of navigating their confusing, and often unusable web site. Often you can't get the job done through their web interface, but their phone support usually takes care of the problem pretty quick after some time waiting on hold.

I seriously don't know what these guys are thinking. They are the cheapest game in town, but sometimes you get what you pay for.
Jay Miller
Review
You get what you pay for
Fri April 25, 2008
Overall Rating:
Product Purchased: Standard SSL
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a few hours

Go Daddy's certificates are cheap, but for anyone who expects clients other than recent Microsoft browsers, they aren't the way to go.

A moment in Google will reveal that current versions of neither Firefox nor Safari supports Go Daddy certificates without additional "intermediate" certificates. Additionally, a set of intermediate certificates even need to be installed on the IIS side, so not even the server-side is as straight-forward as it could be.

Worse, at least one of our customers associates "Go Daddy" more with chauvinistic Super Bowl ads than security. Very embarrassing.

Spend a few bucks more at RapidSSL or one of the more reputable providers - Go Daddy isn't worth the savings.
zhans
Review
BEST Certificate Authority
Tue March 25, 2008
Overall Rating:
Product Purchased: Deluxe SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

GoDaddy is the BEST Certificate Authority around. Customer service that speaks English, and are helpful is GREAT!
Randy Boren
Review
Great service, Great price
Sun January 27, 2008
Overall Rating:
Product Purchased: Standard SSL
Support: They are okay. Help with any problems but it can take a while.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

For a low budget site like ours, GoDaddy was the most appealing provider. We ordered the certificate easily, except for the barrage of other products that they offer during checkout, and received it back very quickly.

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