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DigiCert Certificate Authority Reviews

Average Rating: 5 (5 Total Reviews)

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DigiCert Certificates

Compare all certificates from DigiCert

hypknight
Review
DigiCert -- Unrivaled Customer Service Excellence
Sun January 06, 2008
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Coming out of a bad support experience with GoDaddy, I was looking for a provider that could not only fit my needs for a reasonable price, but also be there for me when I needed them to be.

Ordering was a snap. There's even a CSR generator for Exchange right on the website! After submitting my order, I was contacted within an hour from one of the best support individuals I have had the pleasure of working with. I had a very exotic problem, explained the details of the problem to the individual, half-expecting them to give me the same reply GoDaddy did: "It's not our issue, best of luck...". To my suprise, on a Sunday evening, I was on the receiving end of a 3 hour support session culminating in the solving of my issues that had plagued me for a week.

I would never have expected the quality of service that I received within hours of ordering... I'll be recommending DigiCert to all of my clients and friends. They have made me a customer for life.
Dan Baker
Review
Simply the best
Tue October 23, 2007
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

DigiCert is the BEST Certificate Authority around. Customer service that speaks English, and are helpful is GREAT!
Sandeep Mannava
Review
Customer Service
Sat October 20, 2007
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

I am blown away with the customer service I received from the whole DigiCert team. I can name individuals, but i am sure that this is a team spirit and everyone is the same. Everyone of the reps went above and beyond the call of duty and worked along with me making my priority their priority. Late evenings and weekend support on mobile phones from home. If you need world class customer service with real technical knowledge not just the knowledge base support these are the guys. Just AWESOME!
John
Review
Fantastic support!
Sun September 30, 2007
Overall Rating:
Product Purchased: Single Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

I've only recently started using DigiCert but the support that I have received so far has been excellent. I’ve worked with many companies for SSL related services and DigiCert is the absolute best in support so far. I will be recommending DigiCert to all our customers and associates.
Tyler
Review
Very easy to work with
Thu June 21, 2007
Overall Rating:
Product Purchased: Single Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Digicert's support is amazing! When you call, someone actually picks up the phone to talk to you. We were able to get our certificate very quickly. We will definitely be using them for our other websites.

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