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DigiCert Certificate Authority Reviews

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DigiCert is one of the major SSL certificate authorities. If you are interested to find out if DigiCert is a good company to buy SSL certificates from, just read the reviews below from real DigiCert customers.

If you want to compare SSL Certificates use our SSL Wizard. If you have bought a certificate from DigiCert before, please post a DigiCert review to let others know what to expect.

Average Rating: 5 (24 Total Reviews)

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Showing comments 1 to 10 of 24 | Next | Last
Kenny
Review
Great Service
Tue June 30, 2009
Overall Rating:
Product Purchased: SSL Plus
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Not only did Digicert give us a great low price on the SAN certificates for Exchange 2007 but there customer service is great. Every time I have had to place a call with them it has been easy to talk to the technician's and get the help I need.
Javier Ornelas
Review
Digicert is the best of the best
Sat June 27, 2009
Overall Rating:
Product Purchased: EV Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

I have dealt with many Digicert techs now as we have moved all of our SSL certs previously from other sources (Verisign) over to Digicert. Jared is the person I mainly have dealt with, but I have dealt with Taylor and Russell as well. I was apprehensive to deal with anyone other than Jared as Jared offered the best support I've ever received from any computer related vendor. Each of the techs are fantastic. I can't say it enough. They have our business and will continually get it whenever any of our older certs finally expire. We have used many products and would recommend Digicert to everyone looking for new certs or renewals.
Michael Giagnocavo
Review
Amazing response
Fri June 19, 2009
Overall Rating:
Product Purchased: SSL Plus
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Ordered certificate, emailed documents. In 15 minutes exactly, DigiCert responded saying they had already confirmed things -- cert was issue immediately then. It's amazing to get such a fast, personal, response.

Also, they don't charge for "extra servers", which means they get what being a CA is - charging for validation, not RSA operations. I don't care about the extra money, but if a CA charges for extra servers, they're more concerned with trynna squeeze extra money out than being a trustworthy CA.
Flemming Johannesen
Review
Simply the best!!!
Mon June 15, 2009
Overall Rating:
Product Purchased: Unified Communications
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Warp speed service. Emailed digicert a question, 2 mintues later their support team called me back and answered my question. How about that, wished my phone company had the same service.
Digicerts website takes you by the hand and leads you through the certificate configuration proces. Even the sometimes hard to understand SAN certificates is explained to the full, furthermore Exchange 07 and ISA 06 configuration examples are covered. Digicert have earned my business in the future to come.
Thanks you guys are the best.
Gardiner
Review
Taylor
Tue June 09, 2009
Overall Rating:
Product Purchased: SSL Plus
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Taylor from DigiCert was one of the BEST support personnel I have ever dealt with, he was able to identify, AND resolve the issue in under a half an hour.

For this reason alone, I will only be using DigiCert for all of my Certificate needs.

Thank You very much Taylor
Lisa A
Review
Outstanding Customer Service!
Fri June 05, 2009
Overall Rating:
Product Purchased: Wildcard Plus
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately

I submitted a request today in a panic because the Verisign certificate that I had been using on one of my websites was expiring today and I was trying to load the Digicert certificate and not having any luck. I had a web chat with a technician and he suggested that I create a duplicate cert. In order to do that I needed to inform the business that there may be a possibility they would not be able to access the website, so we had to wait until noon. At noon when I created and then installed the duplicate cert I was receiving error messages. At that point I called tech support in a panic! I needed to get this cert on the site or I needed to order a new one from Verisign before the end of the day. I worked with Taylor, and he was wonderful. He sat on the phone with me as I ordered another duplicate cert and installed it - with the same errors. He was able to decipher that the website that I was trying to protect was not named with the domain name, and he created a new 'order' for me. I created the cert and was able to install it - without errors this time.

It is refreshing to be able to talk with a customer service rep at the time that I call, and for that person to be patient until the problem is fixed.
Dave
Review
Just Awesome
Tue May 26, 2009
Overall Rating:
Product Purchased: Several different products
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Every Experience has been positive. The professionalism and knowledge of thier techs is 2nd to none. They have helped us with some very difficult installations and or problems. I would specially like to thank Russel in support. He is a great asset to the Digicert family.
Janet
Review
Digicert outshines the rest
Mon May 04, 2009
Overall Rating:
Product Purchased: Unified Communications
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

After using Verisign for 8 years, I'll never go back. Digicert answered all my questions and saved me a ton of money. The support was superb - friendly and helpful with immediate response. These folks are great.
paladin44
Review
Excellent pricing AND service rarely go together...but here they DO :)
Wed March 11, 2009
Overall Rating:
Product Purchased: SSL Plus
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

After dealing with Entrust for 10 years we went back to them to get two new SSL Certificates for a different website. Ordered one on Friday March 6th for $159 and went back to order the other one 1 business day later, Monday March 9th. The price had gone up to $229. When I inquired about this 144% price increase I was told "On our website it does state that prices can change at anytime...With regards to competitive pricing your will see that Entrust is still very competitive." Hmmm, interesting way to deal with a customer after 10 years of trading with them...and now coming back for 2 more :o( After 3 business days I still didn't have my Certificate notwithstanding the fact that I had faxed them the required documents on the 2nd Day...and now they wanted proof that our phone number belonged to us, and required a phone company bill (we host our own VoIP phone system...no phone company bill available), or a Directory Assistance operator to verify it, or an Online phone directory listing...non of which are available for a privately hosted VoIP phone system.

So I shopped them...and I found DigiCert. I saw their pricing for the same product (well, almost the same...it was actually better than what Entrust was offering) was $144. I chatted with them, then talked to them on the phone. VERY helpful making suggestions on various products...so I ordered both SSL Certificates in about 4 minutes (their site is amazingly easy to navigate, and auto fills from your certreq making things that much easier). I received their email listing the required documentation, which I faxed right over to them.

From start to finish...2 hours 22 minutes !!!

Now that is what I call the union of unsurpassed service coupled with fair pricing...
Randy Tayler
Review
American tech support?? AMAZING!
Tue March 03, 2009
Overall Rating:
Product Purchased: Single Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

I loved being able to talk to someone with no broken English. Their techs are fantastic and friendly, and the site has been a cinch to navigate.
Showing comments 1 to 10 of 24 | Next | Last

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