Trustwave SSL Certificate Reviews

TrustWave is a certificate authority that offers SSL certificate and computer security products. It was founded in 1995 and is headquartered in Chicago, Illinois, USA.

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The Trustwave SSL certificate reviews listed below will help you determine whether Trustwave is a good company to buy SSL certificates from. The reviews have been verified to be from real Trustwave customers.

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Trustwave's Average Rating
2.94 (31 Total Reviews)

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Showing comments 1 to 10 of 31 | Next | Last
Geoff
Review
Far too hard
Mon May 06, 2013
Overall Rating:
Product Purchased: Premium EV SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Website: http://mongrel-phones.com.au

I answered "after several days" above only because there was not a longer option.

I had purchased a EV SSL from Trustwave - but eventually gave up. The process was drawn out so long that I just got a regular SSL cert. They are unresponsive to emails and basically just keep you in the dark as to where you are up to. As there is only one person in my business - I had to get an accountant to verify me - I'm ok with that. But, days go past with no response - and when you do ring them back again you are still left in the dark as to when things might get finished. I suppose I should have taken their support guys advice "Why do you bother with an EV cert anyway?" - it just demonstrates their attitude I guess. These guys have no consideration for customers and the need for timely service. Don't get me wrong - they are polite and courteous. They'll get things done in their own sweet time thank you.

The kicker is, I only went with them because my hosting provider offered a more expensive, but "automated" easier option. I was time constrained so I paid.
Jenn
Review
You might as well try digging a hole to China.....
Fri March 15, 2013
Overall Rating:
Product Purchased: Premium EV SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

This was the longest most drawn out worst process to get this completed. I'd NEVER recommend them to a friend. (Maybe an enemy though...)
James Renken
Review
Extremely slow and bad service
Sat December 01, 2012
Overall Rating:
Product Purchased: Premium EV SSL
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I really wanted to like Trustwave: they're independent, and don't have the sleazy high-pressure sales of some other CAs. But their EV ordering process and customer service are just unacceptable.

I immediately sent in the vetting paperwork. 7 days later, they had a minor problem confirming my address, which I corrected; 6 days after that, another problem, which I corrected.

Another 8 days after that, my cert was "pending issuance:" "it requires two people authorized to issue to be here at the same time, and unfortunately due to scheduling problems they've not been available." Another 8 days after that, it still had not been issued.

After another 3 days, they announced a promotion. In order to use it, they said I'd need to send in a new form, and they'd send a message to the person handling my request - implying that he would send me one to fill out. I heard nothing, and after another 8 days, followed up. Their reply:

"There is no update unless there is something outside of this thread number. The last communication we sent you stated you would have to submit a new CRF. Please tell us if you have done that."

I cancelled the order, and they tried to refuse giving a refund.
Ted
Review
Trustwave has serious problems
Mon November 19, 2012
Overall Rating:
Product Purchased: Several different products
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Trustwave has serious problems with their PCI compliancy system. They are completely inconsistent and unreliable. They offer simple solutions then do not support the solutions they even provide. If I had a choice I would move to another company, but alas, I can not because of the merchant provider.... I feel like I'm drowning in a sea of ineptitude with no boat in sight... Much less the shore...
Over it!
Review
Re: Trustwave SSL Certificate Reviews
Wed October 24, 2012
Overall Rating:
Product Purchased: Premium SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

They were asked THREE TIMES TO ADD ME as a contact on the account. This took a month of back and forth. When issuing a support ticket, they takes days to answer and then just kind of space out on you until you ask them again "What is going on with this ticket?". At this point you wait days for a response.
William
Review
Not worth even to look at it
Mon August 27, 2012
Overall Rating:
Product Purchased: Premium SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Website: http://rocousa.com

Expensive, no support, no idea what they are doing there. Many errors and hard to install if you don't know how.
Pushy renewal process trying to get it and sell you more than what you need.
Alec
Review
Great provider for resellers.
Tue May 08, 2012
Overall Rating:
Product Purchased: Premium SSL Wildcard
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

This is a great provider for resellers. Was using other providers and have consolidated everything onto this. Only Gotcha we've run into is that their root authority isn't recognized by older Android or iPhone devices. But outside of that their web interface and turn around times have been repeatedly exceptional.
Ronald Crouse
Review
Impossible to Renew
Fri December 30, 2011
Overall Rating:
Product Purchased: Premium SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Had their Premium SSL for three years. Received several emails advising me that the certificate was about to expire. When I tried to renew using links provided, I got server error messages.

Customer support would not address the server issues I encountered and suggested applying for a new certificate instead of renewing.

Trustwave did not care if I remained a customer or not so I switched to Digicert.
Absolutely Disgraceful support
Review
Hopeless Support
Wed June 01, 2011
Overall Rating:
Product Purchased: Several different products
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After several days

Went for Verisign to Trustwave as it was the cheaper alternative, NEVER AGAIN. Support is poor for international clients, they don't respond to email after email. Their skills are very limited and they only choose to help you on what they know and ignore the rest. After awaiting 1.5 weeks for my EV SSL Cert (I already have another EV cert with them) I called them up to ask for an update. They assured me it was in the last stages of validation. Next day I get an invoice from Singapore for outstanding invoices. I told them I paid it 3 months ago. It took them a day to validate it from Trustwave America and they reply back with "oh, we have received the payments". Im still stuck with no EV, most pathetic place ever. I will be revoking all certs and demanding a refund once I find a new supplier
lloyd
Review
worked through a bump or two! happy customer
Thu May 20, 2010
Overall Rating:
Product Purchased: Code Signing
Support: They are okay. Help with any problems but it can take a while.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a few hours

After submitting all "required" information, I didn't hear anything for a whole day. Code signing certs have different rules than simple SSL certs, but when I called them they were responsive and got me set up almost immediately. I think the fact that they verified all my info is a good thing, it protects the entire process and ultimate product. I think other providers just issue certs haphazardly and that destroys their effectiveness.
Showing comments 1 to 10 of 31 | Next | Last

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