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Network Solutions SSL Certificate Reviews

Network Solutions is an SSL certificate authority that sells web hosting, domain names, SSL certificates and other web services. Network Solutions was established in 1979, and is headquartered in Herdon, Virginia, USA.

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The Network Solutions SSL certificate reviews listed below will help you determine whether Network Solutions is a good company to buy SSL certificates from. The reviews have been verified to be from real Network Solutions customers.

If you want to compare Network Solutions SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from Network Solutions, please post a Network Solutions SSL review to let others know what to expect.

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Network Solutions's Average Rating
2.5 (6 Total Reviews)

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David
Review
**Terrible** DO NOT USE!!!!!
Fri September 23, 2011
Overall Rating:
Product Purchased: Other
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

They seem to be in the business of ripping people off. They attempted to mislead me in to ordering the most expensive wildcard certificate. Here is a copy of the live chat that I just had with one of their employees...

Jeff H: In order to best assist you today, may I have your Name and Phone Number please?
david: *******************
Jeff H: Thank You! How can I help you today?
david: I need a certificate for a 2010 exchange server. We are only using mail.example.com right now. What package do I need?
Jeff H: Will you be using others in the future.
Jeff H: ?*
Jeff H: The only certificate that works with 2010 Exchange is the wildcard certificate.
david: not sure.
david: not to my understanding... I think that I can take my business elseware
Jeff H: Let me re-phrase that.
Jeff H: Only the wildcard certificate is going to work if you will be covering multiple names on the server.

We currently use them for our DNS and I am now considering using a different service.

I have been on the phone for 20 min now waiting to register a complaint about this and am still waiting... They will never get any of my business again.
Matt
Review
Poor Documentation
Sun April 03, 2011
Overall Rating:
Product Purchased: SiteSafe SSL Wildcard
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Very difficult to find documentation for installing the cert on your platform. After a call to tech support I found that they were NO help in getting this cert installed to IIS 7.5 running on Server Core.
On a seperate issue I had a question about ISA documentation, which I found for an older version. The tech on the phone couldnt even locate the same doc when she searched. POOR.
Dawn
Review
Disappointed!
Sat August 21, 2010
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Has taken two weeks to configure DNS and validate an SSL certificate, customer service was unresponsive, validation process was delayed several days, emails to validate data was not processed etc. Spent alot of time on the phone following up with my order to ensure it was validated so I could install the certificate. After noticing that they didn't have instructions for SBS 2008 for Exchange 2007/OWA, technical support suggested I look out on the Internet to find instructions, because they only have documentation for 2003. After two weeks working with this company to get a mail server up, I asked to speak to a manager/supervisor. Conveniently....there was not one available.
Thomas Stafford
Review
Limited to one physical box?
Thu February 18, 2010
Overall Rating:
Product Purchased: SiteSafe SSL Wildcard
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

We recently purchased a renewal of our wildcard certificates from Network Solutions. When we attempted to install these we were unable to because the license was limited to ONE physical server only. So much for wildcard huh? ...and this was a RENEWAL we have been using these certs for a year before this.

Their support was no help... although they were eager to sell us new licenses for each of our individual sub-domains for more money. Needless to say we will be returning their product and shopping for a new SSL vendor.
David M
Review
Not the best
Mon May 04, 2009
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

I had several difficulties getting a Network Solutions certificate installed on Plesk. I spent several hours trying to figure it out and several hours on the phone with Network Solutions support and wasn't able to figure it out. I finally went to GoDaddy and got it working in just a few minutes.
James Clifford
Review
Spectacular
Mon May 26, 2008
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Network Solutions has been a great certificate authority to work with. They have a very nice interface to request and manage certificates and they make it easy to renew too. They also have some of the cheapest prices in the industry. I highly recommend them!

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