Network Solutions SSL Certificate Reviews

Network Solutions is an SSL certificate authority that sells web hosting, domain names, SSL certificates and other web services. Network Solutions was established in 1979, and is headquartered in Herdon, Virginia, USA.

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The Network Solutions SSL certificate reviews listed below will help you determine whether Network Solutions is a good company to buy SSL certificates from. The reviews have been verified to be from real Network Solutions customers.

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Network Solutions's Average Rating
2.4 (10 Total Reviews)

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Network Solutions SSL Certificates

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Gord
Review
Certificate not trusted on many devices!!
Sat May 04, 2013
Overall Rating:
Product Purchased: Basic Certificate
Support: They are okay. Help with any problems but it can take a while.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

I got the NetworkSolutions Xpress Certificate, for use on my Apache webserver. While it works *okay*, I have two major beefs:

1) The certificate was not trusted by many Android / mobile devices, and even some older web browsers (e.g. IE7 on Windows XP). They claim NetworkSolutions' CA is not a trusted root certificate authority.

2) When I called NetworkSolutions for help with this, they said they don't support Apache. You DON'T SUPPORT APACHE??

I told them multiple times I didn't need help installing the certificate. The certificate and all chains / intermediates are installed fine on my server, the problem is that other CLIENTS don't consider the certificate signing authority to be trusted.

Basically, they aren't well known enough.


So what this comes down to is that you buy the certificate, but god help you if it doesn't work properly. They throw their hands up in the air and refuse to help. You're completely on your own.

What the heck did I pay for? I might as well use a self-signed certificate.
Larry
Review
Easy to use
Tue July 31, 2012
Overall Rating:
Product Purchased: Wildcard Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a day
Website: http://www.summitracing.com
Organization: Autosales Inc.

I've moved all of our SSL certificates to Network Solutions. When you read and follow the instructions completely the system is very smooth. The customer support has always been available when I've needed them. I made a mistake with a selection once and was able to speak with customer support to make the needed changes made.
Dan
Review
Unable to issue a simple certificate
Tue July 17, 2012
Overall Rating:
Product Purchased: Basic Certificate
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

I attempted to purchase an SSL certificate from NS two weeks ago. I went through the validation process, and got an email that my certificate was issued. So far, everything seems fine. However, when I clicked on the link to download the signed cert, there is nothing... only a message stating that validation is still pending. So then I click to resend the validation email, and get "a system error has occurred" from their site. I've called support 9 times, and each time have been told the issue needs to be escalated. One of their support people told me that their system was down. After the escalation I get nothing back; it seems to just go into a black hole.

At this point I've given up wasting my time with NS, and will be asking for a refund.
Tortus
Review
Validation team is horrible
Mon April 09, 2012
Overall Rating:
Product Purchased: Several different products
Support: They are okay. Help with any problems but it can take a while.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After a day

The website is easy to use and when there aren't any problems the cert gets issued fast. Where they fail is common sense with validation. On several certs I've had to call and yell at them to get a renewal validated. How is it one year it's fine t hen the next year they can't find the information?
David
Review
**Terrible** DO NOT USE!!!!!
Fri September 23, 2011
Overall Rating:
Product Purchased: Other
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

They seem to be in the business of ripping people off. They attempted to mislead me in to ordering the most expensive wildcard certificate. Here is a copy of the live chat that I just had with one of their employees...

Jeff H: In order to best assist you today, may I have your Name and Phone Number please?
david: *******************
Jeff H: Thank You! How can I help you today?
david: I need a certificate for a 2010 exchange server. We are only using mail.example.com right now. What package do I need?
Jeff H: Will you be using others in the future.
Jeff H: ?*
Jeff H: The only certificate that works with 2010 Exchange is the wildcard certificate.
david: not sure.
david: not to my understanding... I think that I can take my business elseware
Jeff H: Let me re-phrase that.
Jeff H: Only the wildcard certificate is going to work if you will be covering multiple names on the server.

We currently use them for our DNS and I am now considering using a different service.

I have been on the phone for 20 min now waiting to register a complaint about this and am still waiting... They will never get any of my business again.
Matt
Review
Poor Documentation
Sun April 03, 2011
Overall Rating:
Product Purchased: SiteSafe SSL Wildcard
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Very difficult to find documentation for installing the cert on your platform. After a call to tech support I found that they were NO help in getting this cert installed to IIS 7.5 running on Server Core.
On a seperate issue I had a question about ISA documentation, which I found for an older version. The tech on the phone couldnt even locate the same doc when she searched. POOR.
Dawn
Review
Disappointed!
Sat August 21, 2010
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

Has taken two weeks to configure DNS and validate an SSL certificate, customer service was unresponsive, validation process was delayed several days, emails to validate data was not processed etc. Spent alot of time on the phone following up with my order to ensure it was validated so I could install the certificate. After noticing that they didn't have instructions for SBS 2008 for Exchange 2007/OWA, technical support suggested I look out on the Internet to find instructions, because they only have documentation for 2003. After two weeks working with this company to get a mail server up, I asked to speak to a manager/supervisor. Conveniently....there was not one available.
Thomas Stafford
Review
Limited to one physical box?
Thu February 18, 2010
Overall Rating:
Product Purchased: SiteSafe SSL Wildcard
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

We recently purchased a renewal of our wildcard certificates from Network Solutions. When we attempted to install these we were unable to because the license was limited to ONE physical server only. So much for wildcard huh? ...and this was a RENEWAL we have been using these certs for a year before this.

Their support was no help... although they were eager to sell us new licenses for each of our individual sub-domains for more money. Needless to say we will be returning their product and shopping for a new SSL vendor.
David M
Review
Not the best
Mon May 04, 2009
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

I had several difficulties getting a Network Solutions certificate installed on Plesk. I spent several hours trying to figure it out and several hours on the phone with Network Solutions support and wasn't able to figure it out. I finally went to GoDaddy and got it working in just a few minutes.
James Clifford
Review
Spectacular
Mon May 26, 2008
Overall Rating:
Product Purchased: SiteSafe SSL Basic
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Network Solutions has been a great certificate authority to work with. They have a very nice interface to request and manage certificates and they make it easy to renew too. They also have some of the cheapest prices in the industry. I highly recommend them!

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