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GeoTrust SSL Certificate Reviews

GeoTrust is a large certificate authority, owned by VeriSign, that sells SSL certificate products. GeoTrust was established in 2001 (sold to VeriSign in 2006), and is headquartered in Mountain View, California, USA.

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The GeoTrust SSL certificate reviews listed below will help you determine whether GeoTrust is a good company to buy SSL certificates from. The reviews have been verified to be from real GeoTrust customers.

If you want to compare GeoTrust SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from GeoTrust, please post a GeoTrust SSL review to let others know what to expect.

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GeoTrust's Average Rating
2.43 (23 Total Reviews)

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Showing comments 1 to 10 of 23 | Next | Last
graham tyers
Review
Impossible!
Mon January 16, 2012
Overall Rating:
Product Purchased: True BusinessID with EV
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

Geotrust are a nightmare. They don't give a monkey's about their customers. I've cancelled two EV cert orders in the past week because they just don't deliver.

They make no effort whatsoever to verify organisation details. Support queries are never answered and the staff appear disinterested to say the least.
MF
Review
Four weeks of waiting and still no certificate
Mon December 19, 2011
Overall Rating:
Product Purchased: True BusinessID with EV
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

Reference Order Number: 8051562

I ordered TrueBusinessID with EV for a customer on Nov 15th 2011, the ordering process was okay, went actually smoothly - shortly after sending the required legal documents for verification.
The process lasted about a week.

Until the process where the verification calls have to be arranged...

I've done what the order status site told me, gone to the support page and sent them a message when they can call the customer and I should let them upto 3 days to answer the request.

They started making the calls about a week after that message but they've made the calls outside the times I've told them, like calling in the midnight (GMT+1).

The customer called back and they can't reach them, so then I called the support... One out of four tries with about 10 to 15 mins of waiting, I've finally gotten through the lines.

They told me that the current account manager is currently busy and asked me if it's okay if he can call me back.

He never called me back.

On December 15th 2011, I've finally cancelled the order upon the wish of the customer, saying that they're so incompetent to call on arranged times, wishing he would never see or hear anything from them.
Molly Li
Review
Express Way
Mon December 05, 2011
Overall Rating:
Product Purchased: RapidSSL
Support: I'm not sure. I've never needed support.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Website: http://robeschinoises.fr/

Purchase, installation (by the support of my host) and use without any worries. The SSL certificate perfect for beginners.
Alex M
Review
Horrible service
Wed June 08, 2011
Overall Rating:
Product Purchased: RapidSSL
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: Immediately

Once they take your money and you have a problem, you're screwed!
Mike
Review
The worst support experience I have ever had
Fri April 08, 2011
Overall Rating:
Product Purchased: True BusinessID with EV
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

Passed from one person to the next, to the next and finally got the rudest person I have ever been spoken at by.

Needless to say, our business went elsewhere.
kszo
Review
Weird problems
Mon February 28, 2011
Overall Rating:
Product Purchased: True BusinessID Multi-Domain
Support: They are okay. Help with any problems but it can take a while.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

We have a Flash site where users can upload files to our server through Adobe Flash application.
This site is using GlobalSign and we never had problems.
Now we opened a new site, same program, just that this time we decided to use Geotrust and we have problems with some browsers. Some gets an IO Error on the first try to upload and then is ok, some always fails on upload.

Just checked http://www.sslshopper.com/ssl-checker.html

GlobalSign: Ok on the first time.
Geotrust: Fail on the first time, Ok on the second time.

Just to found out that it was a problem with Geotrust took us a week of researching...

Hope they can fix that soon.
gremer
Review
Easy and quick
Mon November 22, 2010
Overall Rating:
Product Purchased: RapidSSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

First time ordering a SSL cert. Figured it out pretty quick and was quick and painless. Good deal, $86USD for 2yr cert.
Joshua
Review
Decent Service and price through Enom
Tue September 28, 2010
Overall Rating:
Product Purchased: QuickSSL
Support: They are okay. Help with any problems but it can take a while.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Website: Hundreds of sites
Organization: optimizedrevenue.com

I have bought hundreds of rapidssl, quickssl and quickssl premium certs from geotrust via enom. I'll admit, I'm extremely proficient with making CSRs and installing certs, but I think overall their software and price is good. the certs usually come in about 3-5 minutes, and if you know how to make a CSR and how to make your PEM files, their system is quite easy to use.

About 3-5 times (out of hundreds of requests) I have had them hold up a cert and I had to call customer service to get it released. I don't know why. they did answer the phone quickly and they were polite, but i had to wait up to 8 hours for the cert.
Maria Newman
Review
Horrifying Experience
Fri July 09, 2010
Overall Rating:
Product Purchased: RapidSSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Organization: Exemplar Legal

I almost lost my business due to these guys. I waited over a week to renew cert. When we finally got the email to approve, was the wrong company and owner cert. More DOWN TIME. OMG! Our entire company was down, attorneys could not login and get info, company simply could not function. No customer service there either, BAD BAD BAD COMPANY.
Daern
Review
The very, very worst company I've ever dealt with
Mon May 10, 2010
Overall Rating:
Product Purchased: Other
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

We write code for Windows Mobile and, as such, have to get that code signed. In order to do this, you need to purchase signing events from one of the approved vendors. These are Versign and Geotrust, but as these are now both the same company, it's basically Geotrust.

We've been using this for years, but in December we had to renew our account due to a change of company name. And that's where the fun started...

I have never, in my entire life in IT, dealt with a set of companies that has so little idea about how its own processes work. Every person does one job, and only one job. If they can't fix your problem, you're basically stuffed unless by some chance they know someone else that can. Technical bounce you to accounts and accounts bounce you back to technical, but in truth both are equally inept.

In short, it took us nearly 4 months to renew our account, and even now, nearly 5 months later, we still can't get them to issue an invoice that matches the amount we paid.

Shockingly bad. I will never use either Verisign or Geotrust again in my professional life and can 100% recommend DigiCert, who are like a breath of fresh air in comparison.

I would formally complain to them, except that I can't find anyone whose job it is to look after complaints. And, frankly, I just want to be shut of them so I never have to deal with them again.

Do business with them at your peril.
Showing comments 1 to 10 of 23 | Next | Last

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