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GeoTrust SSL Certificate Reviews

GeoTrust is a large certificate authority, owned by VeriSign, that sells SSL certificate products. GeoTrust was established in 2001 (sold to VeriSign in 2006), and is headquartered in Mountain View, California, USA.

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The GeoTrust SSL certificate reviews listed below will help you determine whether GeoTrust is a good company to buy SSL certificates from. The reviews have been verified to be from real GeoTrust customers.

If you want to compare GeoTrust SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever bought a certificate from GeoTrust, please post a GeoTrust SSL review to let others know what to expect.

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GeoTrust's Average Rating
2.53 (15 Total Reviews)

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GeoTrust SSL Certificates

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Showing comments 1 to 10 of 15 | Next | Last
Maria Newman
Review
Horrifying Experience
Fri July 09, 2010
Overall Rating:
Product Purchased: RapidSSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Organization: Exemplar Legal

I almost lost my business due to these guys. I waited over a week to renew cert. When we finally got the email to approve, was the wrong company and owner cert. More DOWN TIME. OMG! Our entire company was down, attorneys could not login and get info, company simply could not function. No customer service there either, BAD BAD BAD COMPANY.
Daern
Review
The very, very worst company I've ever dealt with
Mon May 10, 2010
Overall Rating:
Product Purchased: Other
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

We write code for Windows Mobile and, as such, have to get that code signed. In order to do this, you need to purchase signing events from one of the approved vendors. These are Versign and Geotrust, but as these are now both the same company, it's basically Geotrust.

We've been using this for years, but in December we had to renew our account due to a change of company name. And that's where the fun started...

I have never, in my entire life in IT, dealt with a set of companies that has so little idea about how its own processes work. Every person does one job, and only one job. If they can't fix your problem, you're basically stuffed unless by some chance they know someone else that can. Technical bounce you to accounts and accounts bounce you back to technical, but in truth both are equally inept.

In short, it took us nearly 4 months to renew our account, and even now, nearly 5 months later, we still can't get them to issue an invoice that matches the amount we paid.

Shockingly bad. I will never use either Verisign or Geotrust again in my professional life and can 100% recommend DigiCert, who are like a breath of fresh air in comparison.

I would formally complain to them, except that I can't find anyone whose job it is to look after complaints. And, frankly, I just want to be shut of them so I never have to deal with them again.

Do business with them at your peril.
John
Review
GeoTrust Service & Certificates
Wed January 27, 2010
Overall Rating:
Product Purchased: True BusinessID Wildcard
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Website: n/a
Organization: n/a

My company has a contract with GeoTrust and all the services & products they provide are excellent.
Moncher
Review
Great, no complaints
Tue September 01, 2009
Overall Rating:
Product Purchased: Other
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Purchase SSL certificates at the enterprise level and would rate customer service received from my account representative as excellent.
Marco
Review
idea for a gift: a doc about openssl
Mon April 20, 2009
Overall Rating:
Product Purchased: True BusinessID
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

The following refers to Trustico, a GeoTrust strategic partner.

18 certs requested in about 2 years: no one complied with our needs. Some cert with OU, some without. Very hard to solve the problem and reissue certs.

I think they have to read at least some doc about SSL and/or openssl, because they asked me to send screenshots and site seals to investigate on the content of the bad certs.

Trustic is a partner, not a ca. Low skills, bad web interface to make the requests, certs send by email.

I'm switching to DigiCert.
Fred
Review
Re: GeoTrust Certificate Authority Reviews
Wed February 25, 2009
Overall Rating:
Product Purchased: RapidSSL
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Have asked for a 1-month trial Rapid SSL certificate since they claim they are unchained and my system doesn't support chained certs.
After I had provided my personal data, approved the phone call and all emails, I've received an e-mail telling me "Our records indicate you recently requested a GeoTrust SSL Trial certificate for your website. Unfortunately, we are unable to complete your request at this time.

Then I ask the support and they've reported they just can't tell why it has been refused.

Thanks GeoTrust for the time I've wasted with your crappy service, I will NOT order anything from you!
Nick
Review
Good Basic Certificate...Best to buy from reseller
Wed January 28, 2009
Overall Rating:
Product Purchased: RapidSSL
Support: I'm not sure. I've never needed support.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

I bought RapidSSL from NameCheap.com and the cert was issued within one hour. I needed a bit of support, and so contected the NameCheap support. Great support!
Katie Bruno
Review
Satisfied longtime customer
Mon December 08, 2008
Overall Rating:
Product Purchased: QuickSSL Premium
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

I have been using Geotrust for many years now and find the ordering process to be wonderfully simple and quick. The only reason I do not give 5 stars is that the interface for those who manage many certificates like us is a little primative albeit functional. Any time I have had a customer service issue, it has been resolved very quickly.
ChrisH
Review
Don't trust rapidssl or their resellers
Sun November 09, 2008
Overall Rating:
Product Purchased: RapidSSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

I purchased 2 rapidssl certificates through rapidsslonline.com

They are an affiliate of rapidssl/geotrust

They took my money

They did not send certs

They wont answer phone calls or emails

Rapidssl/geotrust also ignored my emails live chat was unhelpful jus said it wasnt their problem

It is because I only bought through rapidsslonline because they were an approved international seller.

Yeah they are cheap but I don't care how cheap. theft is theft and if you take my funds and refuse to supply the product that's theft.

Bottom Line don't trust rapidssl/geotrust
Chris
Review
Bad Customer Service
Wed November 05, 2008
Overall Rating:
Product Purchased: RapidSSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After a few hours

The RapidSSL customer service is terrible. They only have a chat based system even though I purchased phone support in my order. There is no set schedule for when their support is available. I would not recommend using RapidSSL.
Showing comments 1 to 10 of 15 | Next | Last

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