Comodo SSL Certificate Reviews

Comodo is a privately held group of companies that offers SSL certificate and computer security products. It was founded in 1998 and is headquartered in Jersey City, New Jersey, USA.

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The Comodo SSL certificate reviews listed below will help you determine whether Comodo is a good company to buy SSL certificates from. The reviews have been verified to be from real Comodo customers.

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Comodo's Average Rating
2.32 (99 Total Reviews)

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Showing comments 1 to 10 of 99 | Next | Last
David Geresdi
Review
Professional service from real experts.
Thu April 25, 2013
Overall Rating:
Product Purchased: Positive SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Website: http://prestigehosting.co.uk
Organization: Prestige Business Group

We are an online media agency based in the United Kingdom. We have been using Comodo SSL certificates for a number of years, we have also reselled them to our Clients and never had any issues what so ever. The customer support is always helpful and friendly. I would easily recommend Comodo to everyone.
Kit
Review
Don't Waste Your Time
Wed April 24, 2013
Overall Rating:
Product Purchased: Instant SSL Pro
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I ordered this from Hostgator, and my site was down for 11 days.. (and it's still down right now)..

They keep saying 4 to 8 hours.. and then, every night.. the site is still down.

I would NOT waste your time with Hostgator or Comodo because they are not on the same page.
Robby
Review
Support is useless
Wed April 17, 2013
Overall Rating:
Product Purchased: Code Signing Certificate
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After a day

I had a problem with my certificate and the support by mail is a joke !
I do not recommend, even if they are the cheapest
Paul
Review
Absolutely pathetic
Thu April 11, 2013
Overall Rating:
Product Purchased: Instant SSL
Support: They are okay. Help with any problems but it can take a while.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

The ordering process is relatively straight-forward. The ordering website was probably developed pre 2000 though, the fonts are very small and you're never quite sure where you are in the process.

They do issue a blank certificate quite quickly but this is a blank certificate with none of the data from your certificate signing request (e.g. company name, location e.t.c). If you want the certificate you actually ordered, Comodo will make you jump through some completely random validation procedures which are utterly baffling and will suck up your whole week. Apparently they cannot just call you using the number on your businesses website, but must validate this phone number against two online directories (neither of which I had used before or even heard of)

I was told after 3 days that I should have ordered their "Comodo SSL" product rather than "Comodo Instant SSL" because of something to do with DCV. Their support staff did not tell me the meaning of DCV.

After being a customer of Comodo for 5 years now, I had assumed issuing a new certificate for the exact same website would be a very simple affair. Sadly not. It seems Comodo need some lessons on customer retention.

Their prices are quite reasonable (especially compared to Symantec/Verisign or whoever they are now) and I would say their response rate is also reasonable.

My advice when dealing with this company would be to contact them before ordering to clarify the validation process for the product that you need. I would recommend NOT to order online with this company because of the problems I have experienced.
Jason Napolitano
Review
A good certificate company
Fri March 29, 2013
Overall Rating:
Product Purchased: Positive SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Immediately
Website: https://ajadmin.com
Organization: ajAdmin Website Design

I like COMODO. The only reason for 4 stars is because I sat on hold for a very long time before getting a response via support. Other than that they are friendly, infrmative, and ready to help. A little confusing to figure out, especially using Joomla, but getting the hang of it is easy after a while.
Michael Milne
Review
Outsourced but adequate
Tue March 12, 2013
Overall Rating:
Product Purchased: Code Signing Certificate
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour
Organization: Scriptnetics Inc

Needed a code certificate in a hurry, got it within an hour from helpful phone people. They sounded like in India but there was no circular logic - they got it done.

Problem was errors in the code installation but they gave us a workaround after a couple of calls - which they answered right away.

Installation of these things is rarely without hitches, so its what happens after and Comodo passed the test.
Ben Bray
Review
Steer Clear!
Wed March 06, 2013
Overall Rating:
Product Purchased: EV SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days
Website: http://www.friendsofthehurtwood.co.uk
Organization: Friends of the Hurtwood

Comodo validation is a farce.

I had to register in the "Scoot" web directory (to be more precise, the asked if I would register with "the online telephone directory" and it wasn't until I asked which one that they recommended Scoot), despite all the details necessary being available on the government-regulated Charity Commission website.

Their callback team excelled with an incompetence that hasn't been seen since the Captain of the Titanic muttered the words "What ******** iceberg?"

Really - these guys are awful. It took over 4 weeks to complete the order.

Save yourself the bother and go somewhere else.
4661
Review
immature and unprofessional
Sat February 23, 2013
Overall Rating:
Product Purchased: EV SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

This company's communication is incredibly bad. If they reply, expect attitude, sarcasm and explanation marks.
Their 'callback' system is completely moronic and follows a criteria which bears no resemblance to security in the modern world. They will ask you to register company details on random websites which is all for 'validation'....please avoid.
robert
Review
Re: Comodo SSL Certificate Reviews
Fri February 22, 2013
Overall Rating:
Product Purchased: Instant SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

worst service ever!!! the low price does not make up for that. never again!
hossain ahmadian
Review
Good
Thu February 21, 2013
Overall Rating:
Product Purchased: Other
Support: I'm not sure. I've never needed support.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately
Website: http://www.smartwebdomain.com
Organization: Smart Satellite Inc

It is Great
Showing comments 1 to 10 of 99 | Next | Last

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