Comodo SSL Certificate Reviews

Comodo refused issuance of an Authenticode code-signing certificate. The only reason quoted was a non-E911 -compliant company phone number (Google Voice, SkypeIn, jConnect, etc.) for order verification "callbacks". No other means of order validation were offered by Comodo. Comodo vetting/support e-mail messages were brief, uninformative one-liners, featured frequent misspellings and lack of punctuation, were not even signed with a human first name, nor included any contact information. Not recommended. Switched to GlobalSign.

I am an independent, non-incorporated developer attempting to get a code signing certificate and was too easily swayed by the cheap yearly subscription fee.

The dunderheads at Comodo apparently don't understand the difference between a corporation and non-incorporated company, and continuously require more and more documentation to approve a certificate, including a phone bill addressed to my company name. (Umm, hello: I work out of my house. WHY would my phone bill be in my business name?!)

One of their document requests/suggestions for non-incorporated individuals was a copy of your driver license and/or birth certificate. Excuse me, but with all the identity theft problems in the world today, WHY are these considered safe to send over the internet to some yahoo in India?

I requested a refund and to cancel my order: I was told to write an email to refunds@comodo.com. I did so, but received a response asking me to: send an email request to refunds@comodo.com! Total and complete incompetance!

I will be making a complaint to the Better Business Bureau, and calling my credit card company and force-reversing the charge if they don't refund the charge on my card by tomorrow!

I generally don't get annoyed enough with poor service to write reviews about companies, but I thought this was a notably bad experience and was worth venting a bit.

I have basically 3 sources of contention with the potato heads at Comodo:

1) There's a complete disconnect between Authorize.net and Comodo -- Authorize.net offers a substantial reseller discount of Comodo certs, but neither company will service your call if there are problems with the registration process. They both refer you to the other company for help ... and they're all idiots. :(

* Wasted 1.5 hrs at this step (this was the easy part)

2) Comodo happily charges your credit card right away, but is neither clear about the additional documentation they need, nor what those docs should establish. If I at least knew what they wanted to validate, I might have been able to collect and provide that in short order. Instead, I'm scanning articles of incorporation, bank statements, phone bills, lease agreements, and undoing my private domain registration for them.

* Wasted 2 hrs of back and fourth with their India-based customer support trying to figure out what it is that they really want from me. And they still want more. Do they want my first born? The deed to my house? Maybe they want my 6th grade transcripts?


3) Phone support at least seemed to be state-side, but they don't know what's going on either. I thought I could cut a few hours of email churn by chatting with them on the phone, but the phone guy's request was incomplete as well.

* Wasted another 30 mins here.


So, I'm now in for 4 hrs and ~$150 and still no SSL cert. I'll give these clowns another day to ponder the universe and then I'm going to stop payment on my credit card for their charge and try someone else.

Btw, for the sslshopper.com admin ... I'd have liked to give them a lower rating than 1-star but I couldn't. I was thinking there should be at least a no-star option but even better might be a negative-star series.? Plus, what is a negative star but a blackhole ... seems appropriate given the soul crushing, time sucking vortex that is Comodo. This analogy could be taken further, but I'll stop.

Admin Edit: Thanks for the feedback Robert. I have enabled an overall rating of 0 on the site and adjusted your review accordingly. Sorry that you're having such a bad experience.

If you select europe in the "Select your region"-dropdown the currency changes to euro, but it is the same amount, which effectively makes your product 42% (with todays rates) more expensive. This is in no way described in their site. I get this answer (after a long dialog):
"We have had a static currency rate for many years regardless of the exchange rates at the time. You can however purchase in any currency that you wish if it would it more cost effective."

The 'support' is handled by the rudest most obnoxious people I have ever delt with in my life. They have no idea what they are talking about and like to give you one liners like "give me the order number", "wait" which as a customer makes me feel warm and fuzzy.

Upon emailing them I get a ONE LINE email back saying "email blahblah@comodo.com" and that was IT. No explanation as to why or what was going on.

Completely useless. I am going to go with someone who knows how to traeat a customer and not waste my time with this bunch of cowboys.