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Comodo Certificate Authority Reviews

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Comodo is one of the major SSL certificate authorities. If you are interested to find out if Comodo is a good company to buy SSL certificates from, just read the reviews below from real Comodo customers.

If you want to compare SSL Certificates use our SSL Wizard. If you have bought a certificate from Comodo before, please post a Comodo review to let others know what to expect.

Average Rating: 2.88 (17 Total Reviews)

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Showing comments 1 to 10 of 17 | Next | Last
Christopher John Coulson
Review
Comodo = chaos
Wed May 20, 2009
Overall Rating:
Product Purchased: Instant SSL Pro
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

I have been trying to renew my certificate for two months. They took my money immediately then asked me to fax documentation to them. I did this. I chased them. They couldn't find the fax. Eventually they cancelled my certificate, making my site look illegal. I tried to telephone them and their phone just cut me off after several minutes waiting. I faxed the documents again to the number they gave me. The day afterwards I get this email:
"Dear Christopher ,

Thank you for writing to us.

We had still not received your documents.We request you to send the documents as attachment to this email in .jpg or .pdf format.

If you need assistance, or wish to speak to a Customer Service Representative, please contact us toll-free at anytime at 1-888-266-6361 (U.S. and Canada) and +1 (206) 203-6361 (Worldwide).
"To serve you better in the near future, Kindly provide your Valuable feedback to feedback@comodo.com "

Never mind that the email is illiterate. They also closed the ticket as if the problem were solved! I would have saved more money by going with a more expensive provider who didn't waste my time and falsely declare my certificate invalid. cjc
Wayne
Review
They SUCK - period
Tue May 19, 2009
Overall Rating:
Product Purchased: Intranet SSL
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

The 'support' is handled by the rudest most obnoxious people I have ever delt with in my life. They have no idea what they are talking about and like to give you one liners like "give me the order number", "wait" which as a customer makes me feel warm and fuzzy.

Upon emailing them I get a ONE LINE email back saying "email blahblah@comodo.com" and that was IT. No explanation as to why or what was going on.

Completely useless. I am going to go with someone who knows how to traeat a customer and not waste my time with this bunch of cowboys.
Sebastian
Review
Quick delivery, slow support
Thu April 23, 2009
Overall Rating:
Product Purchased: Instant SSL
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Less than an hour

Comodo delivers the certificates verry fast. But I didn't got the idea they checkt my documents.
Support from Comodo is slow and not good. Last time I don't think it was a technican that answerd my questions.
Charles Rayer
Review
Essential SSL
Mon February 16, 2009
Overall Rating:
Product Purchased: Essential SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

Ordered the free SSL trial and it arrived very quickly and worked, ordered the essential SSL and it arived just as quickly and worked too.

The web order system told me exactly what information it needed (which I was unsure of initially) and was clear and concise.

Excellent system
Narsimhan
Review
UC Certificates
Wed December 10, 2008
Overall Rating:
Product Purchased: Unified Communications
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: Immediately

I am fully satisfied with Comodo UC Certificates and their most of the SSL related products that I have in the Past.
Chad P
Review
I'm quite pleased
Fri September 12, 2008
Overall Rating:
Product Purchased: Essential SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

I ordered and installed a certificate (incorrectly) and I had a problem where the browser said the issuer was not trusted.

I contacted my hosting support and they told me the certificate was installed correctly.

I found some of the negative reviews here an almost freaked out, but instead I just submitted a support ticket on Comodo's site. It is Friday afternoon and I've already gotten an answer from them (less than an hour). The answer was polite and it led me directly to the answer that resolved my issue.

Here is their answer:

Hi Chad,

Thank you for your mail.

I did an installation check from our end. It seems that the root and intermediate certificates are not installed properly. Please install the root and intermediate certificate.

For installation instructions please go through the following link
https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=83&nav=0%2C1

Should have any queries do not hesitate to write to us.

Regards
Malcolm
Technical Support

Ticket Details
===================
Ticket ID: PPP-619541
Department: Certificates
Priority: Urgent


I'm quite pleased and the price was especially nice. Next time, I'll know how to install this thing from the get go and won't even have this issue.
Paul
Review
either slow or no response at all!
Fri September 05, 2008
Overall Rating:
Product Purchased: Unified Communications
Support: They are inadequate. Very unresponsive.
Interface: Very easy. I just do everything myself from their easy to use web site.
Issuance Speed: After several days

I got an e-mail from COMODO telling me my cert. was about to expire. I called them twice, no answer, and left them voice messages, asking to call me back. Nothing happened. I e-mailed them several times, urging them to renew my certificate: No response!!! My certificate expired and just imagine the amount of phone calls I got from OWA users. Thanks for nothing, COMODO!
Bryan Tabb
Review
Comodo is english for pain in the ass !!
Fri September 05, 2008
Overall Rating:
Product Purchased: Instant SSL
Support: They are inadequate. Very unresponsive.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: After several days

Customer service from this company is non existent. The product might be good and be of a good price but at what point does the amount of frustration outweigh the cost savings.

Heres the commentary from a support call
Me "Hi i've submitted a ticket and don't seem to be getting a response i'm hoping you could help me please ?"
Support "What do you want ?"
Me "xxxxxxxxxxxxxxxxx"
Support "Log a ticket"
Me "I've logged tickets but am getting no response"
Support "log a ticket"
Me "But I have logged a ticket"
Support "Wait then"
Me "Any idea how long until I get an answer ?"
Support "No"
Me "1 day ? 1 week ? 1 year ?"
Support "No, you'll need to log a ticket"

Come to think of it instead of answering "helpdesk" I swear the guy just answered "desk"
Justin
Review
Need TO COMMUNICATE
Thu September 04, 2008
Overall Rating:
Product Purchased: Other
Support: They are inadequate. Very unresponsive.
Interface: It is difficult to use and doesn't meet my needs.
Issuance Speed: After several days

There was little to no instruction or guidance through the entire validation process (which I still have not completed). They apparently needed various documents but completely failed to communicate which docment's they needed. I would send them one document and then I wouldn't hear back from them. Little did I know they were waiting for more documents. Each time I got no response I had to call THEM to figure out what they wanted. It was frustrating and inefficient, totally unnecessary, and I DON'T RECOMMEND you use them. Spend the extra money and go somewhere else!
Elaine
Review
Fast and convenient
Mon May 26, 2008
Overall Rating:
Product Purchased: Instant SSL
Support: They are excellent! Very helpful and responsive and fix problems easily.
Interface: A little confusing but easy enough after I figured it out.
Issuance Speed: Less than an hour

Comodo has a great selection of products. I've used Comodo for over 4 years and am very satisfied. The Instant SSL certificates are issued very quickly (within 15 minutes) and they have free reissuing of certificates if I need to move server or different platform. They use the AddTrust/UTN User First root which has great compatibility. I use the E-PKI Manager so that I can get certificates issued in just a couple of minutes. They also make is easy to order and manage Digital ID's.

The only difficulty I've had with them is with Code Signing Certificates because of the awkward ordering process.
Showing comments 1 to 10 of 17 | Next | Last

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